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Upgrading plan to something not on the list

  • 24 December 2019
  • 4 replies
  • 175 views
Ozle42
Rank

Hi,

 

I want to upgrade my plan for more data.

But when I go in app to look at the options there is only one choice available, and that doesn’t really suit my needs.

Would I likely get more options if I phoned someone?

Thanks

Peter

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Best answer by Mohammed 30 December 2019, 14:19

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4 replies

terrywebbs
Rank
Badge +10

Welcome to the ID Mobile Community

You need to be a customer for more than 6 months to upgrade!

Or you need to do it this way...

From your Dashboard select My Account then select ‘change my plan’

from there you can upgrade, there should be more options available!

 

Bit of a menu glitch with the app ….

Mohammed
Rank
Userlevel 7
Badge +10

Hi,

 

I want to upgrade my plan for more data.

But when I go in app to look at the options there is only one choice available, and that doesn’t really suit my needs.

Would I likely get more options if I phoned someone?

Thanks

Peter

 

Hey @Ozle42,

 

Can you give us a bit more information on this.

 

Are you on a handset contract already or on a SIM-only plan?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ozle42
Rank

Hiya,

 

im on a monthly mobile contract, looking to increase my data by a large amount.

the only option in the menu is 5gb extra for £5 a month extra.

 

thanks,

Peter

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Ozle42,

 

It may be best for you to speak to our Sales Team 0800 049 0250 and a member of staff will look at if there are any options available here.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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