hey
It’s been mentioned many times on the community chat. I’m one of the many people who are unable to upgrade their phones, with a tab saying unable to process your order.
Are you taking steps to fix this error on the website?
I have tried 5 times with two different cards, still struggling.
please help,
Suli
Hi
Sorry about the inconvenience.
This has now been resolved.
Please let us know if you manage to upgrade.
Regards
Aklima
Hi Aklima
I just tried again and it still isn’t working, spent another failed 1p
Please double check it’s been fixed
thank you
Suli
Hi
Sorry to hear this.
Can you please provide me details of the error message?
OR upload a picture?
Aklima
My bank approves the transaction during the security check and then as it goes back to ID this comes up.
Hi
Have you been able to try another card?
Has this been the issue thats prevented you from upgrading?
Regards
Aklima
Hi
I have tried multiple cards and all are approved during the security check, when it then proceeds it links me to this error, after taking a penny from my cards.
Omg ...I'm having same trouble....what is going on ID???
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
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