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Where is my order?

  • 5 July 2018
  • 3 replies
  • 1110 views

Not sure where to put this i have tried the helpdesk but as i dont have my sim yet i cant access myid

Anyway

I placed an order yesterday as above, not heard anything from sales, weird as i placed another order via mobiles . co . uk and this was processed instantly, reason why 2 orders the other site had the £3.99 deal and yorselves had the handset but cheaper .

Hope someone can help or even give a call , i got a printscreen of the order as i always do so it went through ok

Mark
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Best answer by Mohammed 9 July 2018, 16:15

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3 replies

Userlevel 7
Badge +10
Hello @MarkE,

Did you place the order directly with us or via Mobiles.co.uk?

If you placed this with us, we can check this.
If you've placed it with Mobiles.co.uk you will need to speak to them.

Please let me know so I can advise further.

Mohammed
Placed with youselves on website idmobile
Userlevel 7
Badge +10
Hey @MarkE,

If you haven't yet received your order, I've dropped you with a PM with some further information on how we can help.

Take a look at this and follow the steps requested.

Mohammed

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