Question

Why can’t I end my plan?

  • 2 April 2020
  • 7 replies
  • 56 views
K
Rank

Neither app nor website lets you end a plan. Only option is to cancel the process or follow a “contact us” link which goes to page under constr

7 replies

A
Rank
Userlevel 3
Badge +5

@karpum 

Sorry to hear you are leaving us. 

If you follow these steps you should be able to end your plan. 

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My Account’ Page
  • On the ‘Manage my plan’ tile, select ‘End my plan’
  • Select ‘End your iD Mobile plan’ and follow the instructions

More details can be found Here

 

Thanks 

 

Please do not message me directly, as this is currently not being monitored.
K
Rank

Hi AklimaRahman,

 

Thanks for your reply.  I had already followed those steps but it doesn’t work which is why I asked the question in the first place.

To clarify my question is why don’t  the steps you suggested work on either the app or the website?

Nikhil P
Rank
Userlevel 8
Badge +3

Hi @karpum, 

Would you mind sending us a screenshot of the error you’re receiving? You can attach a screenshot to your response.

Also, if you’re moving to another network, the easiet way to do it and end your plan is to give them a PAC or STAC, which we would provide to you. You can find out how here.  

Thanks,

Nikhil

iD Community Manager
K
Rank

Hi,

 

I just want to cancel the plan. I’m not switching networks.

 

As I said in my original question when you follow the End my Plan route there is no button to confirm. There is only a button to cancel the End myPlan process.  The only other option is to follow a “contact us” link which goes to a page with nothing but a message that the page is underconstr

K
Rank

 

K
Rank

Screenshot as requested 

 

P
Rank
Userlevel 4
Badge +2

Hi @karpum 

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.

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