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Why is a new SIM being sent for my SIM-only upgrade?

  • 2 April 2020
  • 3 replies
  • 110 views

Why is my sim only upgrade being dispached?, why can i not keep the sim that is already in my phone and have that be activated as my sim only deal or am i being charged for both?

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Best answer by Nikhil P 2 April 2020, 13:56

Hi @BLADE1982

You can also continue to use your current SIM, if you log in to the iD Mobile App or My Account online, you will see within 24 hours of your upgrade, that your new plan is active. 

You will get a new SIM in the post, but this SIM won’t be active, just keep it in a safeplace for now, just in case you need a replacement SIM in the future. 

If you do wish to use your new SIM, you can activate it here

Also, in the future, if you’d a new plan rather than upgrading you can simply just change your plan in the app, you can do this every 30 days. 

Enjoy your new plan. 

Nikhil

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3 replies

Userlevel 3
Badge +5

@BLADE1982 

Thanks for getting in touch. 

If you have processed an upgrade you will not be charged for both SIMS. 

 

Thanks 

Thanks for the reply, this helps.

Userlevel 4
Badge +2

Hi @BLADE1982

You can also continue to use your current SIM, if you log in to the iD Mobile App or My Account online, you will see within 24 hours of your upgrade, that your new plan is active. 

You will get a new SIM in the post, but this SIM won’t be active, just keep it in a safeplace for now, just in case you need a replacement SIM in the future. 

If you do wish to use your new SIM, you can activate it here

Also, in the future, if you’d a new plan rather than upgrading you can simply just change your plan in the app, you can do this every 30 days. 

Enjoy your new plan. 

Nikhil

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