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wish to swap to sim only deal after contract

  • 1 August 2020
  • 1 reply
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my contract runs out this month and i wish to swap to just a sim only deal but keep my current number. how would i go about this?

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Best answer by Will 1 August 2020, 16:18

Hi @DannyUpton 

 

You should be able to just change your plan via the App or My account. 

 

Head to My Account > Upgrade  and select SIM-Only to upgrade to a SIM only plan.

This SIM-Only option may not show until the last 20-days of your contract. In some cases, it’s only available when the contract ends.

 

You’ll need to make sure you’re logged into the account and follow the steps to ensure you upgrade and retain your number.

 

Hope this helps.

 

Will

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Hi @DannyUpton 

 

You should be able to just change your plan via the App or My account. 

 

Head to My Account > Upgrade  and select SIM-Only to upgrade to a SIM only plan.

This SIM-Only option may not show until the last 20-days of your contract. In some cases, it’s only available when the contract ends.

 

You’ll need to make sure you’re logged into the account and follow the steps to ensure you upgrade and retain your number.

 

Hope this helps.

 

Will

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