the one month i didnt have the money to pay my bill so i waited till next month tried to pay in through the app wouldnt accept my card saying something went wrong i tried a different card same thing i upgrade soon and trying to set a direct debit up so i can upgrade and its not accepting my card what shall i do.
wont let me set a direct debit up
HiÂ
Welcome to the iD Community.
Please contact our Live Chat team who can look your account for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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