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Returns

Queries regarding Returning your contract

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50 Topics

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Unhappy with upgrade

I recently upgraded but not happy with my phone could I change from the samsung galaxy a51 to an iphone please?

Faulty phone

Had my upgraded phone Huawei p30 lite less than two weeks and it's totally shut down on me. All week it had restarted during the night which I put down to updates. Then yesterday 12/03/2021 it froze twice and shut down 10 times before finally shutting off for good. Won't charge. Won't turn on not ev...

termintaed within cancellation period but still charged

I purchased a new phone and ID mobile pay monthly contract through carphone warehouse earlier this month. My husband had arranged a new phone contract for me through his work so I immediately contacted Carphone warehouse to cancel the contract. There was a 14 day cancellation period during which NO...

agreed refund rever materialised

Returned new phone for refundagreed refund with chat teamnever got refundednow being chased by debt collection phone number in chaser emails is not activewtf

faulty phone

I have an s21 ultra that is faulty and it is under 30 days old how do I get it replaced

Cancel within 14 days cooling off period

Hi, I’d like to cancel my contract.I’ve ordered an ID Mobile SIM card trying to activate it, but it says I have to go online to activate it… I don't have service at all, and how can I go online to activate it?So I returned to my previous provider and extended the service with them.The problem is tha...

Unwanted SIM. How do I return it?

As an existing ID customer, I ordered a new SIM, through the Uswitch website, from Id Mobile. This gave me more data for lower monthly payment. Having tried the new SIM, I am now in a complete muddle, my old SIM is still working & I can't get My Account to show my new tariff, so I think it is be...

cancel within returns period

HiI wish to cancel my sim only deal within the cooling off period.The website and app will not load despite entering the correct logon details. I have not made any calls or used data, how can i ensure my contract is cancelled.thank you

Returning an upgrade

Hello, I've recently upgraded from a SIM only plan to a pixel 5, however I'm not really happy with the device. I'd like to try it out for a few more days, but if I'm still unhappy is it possible to return the device and either return to my old plan or choose a new device, even though I've used it an...

Faulty phone

I received a new iPhone 11 2 days ago. The microphone isn’t working. Apple support ran diagnostic and found it’s a hardware issue. iD customer service has been horrendous to get hold of!How do I get this fixed?

failty iphone 12 pro max

Hello! my iPhone 12 Pro Max keeps freezing it won’t even let me switch it off as the screen becomes completely unresponsive. How do I get it exchanged for a working model? I’ve had it under 30 days. I’d appreciate any help with this.

Cancel new contract

I would like to cancel a new contract/order before the phone is delivered , how can I do this please.

cancel within returns period

Hi I’m in my 14 day cooling off period and want to cancel my contract! Customer service is none existent and don’t reply to messages! How do I cancel!!!

Return SIM ordered by mistake

I need to return a sim I ordered in error, I wanted to change my current plan but mistakenly ordered a new sim. I have now changed my current plan. I have been trying to speak to someone through chat, but it keeps saying noone is available. Please help

Question: received iPhone I haven't ordered

Hi - an IPhone arrived by post and I have not ordered it. All the details apart (from my name, which is spelt wrongly) on your paperwork are wrong.Either someone is impersonating me, or it’s a mistake.Please email me to organise a courier to come and pick this up as a return.Best,Nigel Beaham-Powell

Phone Arrived damage

My phone arrived damaged so I wish to replace with an unbroken one. Due to covid the local iD store is closed. How can I get in contact with someone to discuss getting a replacement

Return my order

I purchased a phone and SIM yesterday. Online via ID website.I would like to return it, but there are no agents available via live chat. I would like to sort this out today as it is difficult when I’m at work.

Cancel order before delivery

I need to cancel an order placed on 31/12I cannot get through as your phone lines are closed and the live chat doesn’t work eitherI need to cancel the order I placed and obtain a refund as it is clear the phone will not be delivered in time for my daughters birthday as I’ve had no communication sinc...

Why is it taking so long to get my money back when you’ve recieved my faulty return weeks ago?

So unimpressed with ID mobile - phone was returned due to a fault, originally this was due to be a faulty exchange with a new handset sent out. ID mobile received the handset on the 1st December and since then I have contacted them numerous times only to be told I need confirmation from a warehouse...

Not happy with handset

Hello, I bought a Sim and handset contract about 4 months ago and I am not happy with the device after trying to get to grips with the software. I would like to revert back to iPhone. I am really happy with the service that iD have provided and I don't want to interrupt my SIM service. Is there a wa...

Existing ID customer but my plan is not updated

I am an existing ID customer and have upgraded my SIM only plan to a new mobile and new tariff. However I have been sent a new SIM card with it which is a new number (even though I requested to keep the same one) and the plan on the app has not updated. After doing some research it stated that if my...

refund of upfront fee

Hi, I recently upgraded to an iPhone 11, changed my mind on the same day, and returned the phone as advised by your colleague to the delivery driver. I can see my account has been amended (which means you have got the phone back) and I am back on the old contract of £8 per month, however I've not re...

Return phone within 14 day window

I purchased my phone on 5th December 2020 but not happy with the signal. I have sent the phone off today and cancelling the contract. I have requested a PAC code on the ID app because I want to keep the number but it states I have an outstanding balance of £52.99 which is my monthly cost. I have ret...

Cancel my sim before receiving it

Hi, I want to cancel my sim before i receive it. I ordered last night but no longer need it. can i do this asap?

Returns - how do I return my purchase?

I purchased a phone and SIM yesterday. Online via ID website.I would like to return it. No agents available via live chat.

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