Hi, can I please cancel an upgrade order that was ordered early this week and go back to the one i had before. I have tried to phone, chat and nothing. Can someone please get back to me as soon as possible. Thanks
Best answer by Jennyfer Hicks
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+10
Sorry for the late reply here
Was the order you’re referring to a 24-month contract with a phone? If so, and you’ve since received that we’d need to arrange to have that sent back to us in order to reverse any recent upgrade.
Have you since spoken to our Live Chat Team or would you like us to send you a private message on here?
Hello, I have managed to sort this issue out with an agent. Thank you
+10
Hello
I’m pleased to hear you were able to resolve this with an Agent on Live Chat.
Let us know if you need any further help.
Mohammed
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