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How can I make a Formal complaint

  • 9 October 2020
  • 6 replies
  • 93 views
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How can I make a formal complaint?

I’ve been messed around left right and centre today and I need to get an answer/resolution.

There have been so many errors made today I have lost count. 
 

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Best answer by Ryan 12 October 2020, 20:56

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6 replies

Ryan
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Userlevel 6
Badge +10

Hi @rosiebear16,

We are sorry to hear that you would like to make a complaint. You can read our Complaints Procedure here. Please let us know how you get on and if you need further assistance.

Ryan

 

Edit 28/10/20: Our Support Team have sent you a PM in regards to your PAC code issue.

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Sirukomi
Rank
Userlevel 1

Phone does not work, chat does not work, complaints procedure does not work, asking for a pac to leave does not work, does anything work? Oh yes the direct debit works, very expensive for nothing. 

Sirukomi
Rank
Userlevel 1

The complaints system does not work. Kindly send me my pac code so I can leave id Asap

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Sirukomi,

You can request a PAC code by:

Texting PAC to the number 65075 

Or Logging into the iD app/account and clicking My Account > End my plan

Just select Yes when asked to keep the number.

Have you tried this?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sirukomi
Rank
Userlevel 1

Tell me how do i text from a phone that does not work,?

Will
Rank
Userlevel 6
Badge +8

Hi @Sirukomi,

 

I see you’ve now been provided with a PAC in a private message.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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