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Im in my cooling off period but want to change phones

  • 20 November 2020
  • 1 reply
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Userlevel 1

Hi, I’ve got a new deal with an iPhone 11 and I’d like to change plans to the iPhone 12 mini Red 128gb with the upfront £100 for the phone. I’m in my cooling off period and I’ve upgraded from a 6s and the 11 is really too big and heavy for my hands. Hence why I’d like to swap my deal for the 12mini now that it’s out. Can I please do this as soon as possible and can you advise me what I need to do to return the iPhone 11. I can keep the same SIM card I just want to swap the phone deal over?

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Best answer by Kevin 25 November 2020, 18:16

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Hi there @Bexripley93 

Have you since spoken to our Live Chat Team about this?

If not, just in case, we’ve sent you a private message to help you with the return here.

Simply click on your profile icon in the top right, then go to your private messages.

Why iD Mobile?