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Return phone within 14 day window

  • 15 December 2020
  • 1 reply
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I purchased my phone on 5th December 2020 but not happy with the signal. I have sent the phone off today and cancelling the contract. I have requested a PAC code on the ID app because I want to keep the number but it states I have an outstanding balance of £52.99 which is my monthly cost. I have returned within the returns window so unsure as to why I have a balance to pay. 

Please can someone help :)

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Best answer by Kevin 16 December 2020, 21:30

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Kevin
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Hi there @charlottemunn34 

We’ll send a private message to you now so that we can look into this further here.

Simply click on your profile icon in the top right, then go to your private messages.

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