Question

calls and texts not working while abroad

  • 30 January 2022
  • 2 replies
  • 376 views

I am currently abroad and cannot receive sms or calls. Roaming is switched on, I am connected to a network and data roaming works, just not calls or texts. Help!


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2 replies

Userlevel 8
Badge +9

Hello @Claire Dryden Gribben,

Do you have a cap on your extra usage charges?

Depending on whereabouts you’re roaming, if your cap is too low you’ll struggle to make calls and send text messages.

Anyway, good luck.  

Userlevel 7
Badge +10

I am currently abroad and cannot receive sms or calls. Roaming is switched on, I am connected to a network and data roaming works, just not calls or texts. Help!

Hello @Claire Dryden Gribben,

Which country are you in?

Not all destinations have inclusive roaming and a charge may apply, in which case you’d need to increase your cap to allow this to be used.

 

Why iD Mobile?