Question

Lost SIM Abroad

  • 3 October 2020
  • 1 reply
  • 27 views

Hi, sorry complex situation. My son has travelled Moscow today for 3 months (student). He has obtained a local sim for his phone but the airport shop discarded his id mob sim (he didn't realise until later in taxi).  I need his lost sim cancelled please but NOT his phone registered as lost or he won't be able to continue using it. Are you able to help please?


1 reply

Userlevel 7
Badge +10

Hi there @ajhoyle2112 

The iD Mobile account for the SIM in question.  Is this in your name or your sons?

If it’s in your name, then please let us know and we’ll send you a message here to help get that cancelled.

If it’s in your son’s name.  Could you link him to this topic, and have him reply here and we’ll contact him to help him directly?

Thanks.

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