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My internet won't work abroad

  • 15 June 2018
  • 3 replies
  • 527 views

I've check all the settings including the APN and the data roaming still won't work. I'm in Spain and have a OnePlus 3.
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Best answer by Chloe 15 June 2018, 15:50

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3 replies

Userlevel 3
Badge +4
Hi @Rosie Thomas

We've found with the OnePlus handsets you will likely need to delete the APN settings and re enter them.

It seems silly to delete the data to enter the same data, but it works!

Have a look at our APN settings here

iD Mobile APN Settings

and give it a try!

Let us know how you get on.

Chloé.
Hi Chloé,

Yes that worked, thanks a lot for your help!

I deleted the iD APN completely and then recreated it using your settings, and now it's working fine.

Thanks again,

Rosie
Userlevel 3
Badge +4
Brilliant news @rosiebeth thanks for letting us know!

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Why iD Mobile?