Solved

my phone is not workingbin Egypt

  • 27 July 2022
  • 2 replies
  • 300 views
Sameh Abdullah
Rank
Userlevel 1

I realised that my phone is not receiving any calls while I'm in a holiday in Egypt.

Could you please look at it and fix it please. Do I need to set up a special setting to work?

Regards

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Best answer by andewhite 27 July 2022, 19:22

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Make sure you switch ON roaming in your iD My Account online (in the My services section).

Make sure you enable roaming on your mobile phone (in the phone’s Settings).

Make sure the bill cap in your iD My Account is high enough to let you to roam in Egypt. 

The current roaming charges for Egypt are:

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Sameh Abdullah, I can see that you managed to contact us on social media regarding this and I believe it’s now resolved. Any issues, just follow up via the Facebook conversation.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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