I am about ready to throw this sim in the bin.
From UK I was told I couldn't call / text anyone in the UK for free but was told that when I came abroad I could call / text other countries including UK for free.
I am now abroad and I have managed to text 2 UK people included in my unlimited calls and texts. I thought that I would be able to also call / text people staying in the same village as me but looked at my account and I have been charged for every text.
The only thing it will let me do is have online - even that was a stressful nightmare as I needed it find WiFi to access it.
Has anyone managed to speak to a human yet? I keep trying the helpline with different options and it just says you can do that on the app and hangs up.