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No 4G in Spain, 3G ok


Hello there.

I have a new iPhone SE with SIM-only on iD Mobile.

Roaming in Spain (Movistar), 3G data works ok but no 4G. Roaming and 4G voice/data enabled on phone. Another iPhone (non-iD Mobile) sat next to me also connected to Movistar gets good 4G coverage.

Any ideas? Pretty sure 4G was working at home in the U.K. before this trip.

Rory
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Best answer by Guejar53 1 August 2018, 15:56

Kevin,



Thanks for the response.



I did try manual network connection to Orange and Vodafone but got No Service.



I am back in the UK now; 4G working on iD again, no changes to phone setup.





Rory
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10 replies

Userlevel 7
Badge +10
Howdy @Guejar53

Could you try manually connecting to another network over there to see if this allows you access to 4G?

Kevin
Kevin,

Thanks for the response.

I did try manual network connection to Orange and Vodafone but got No Service.

I am back in the UK now; 4G working on iD again, no changes to phone setup.


Rory
Userlevel 7
Badge +9
It's completely odd that you weren't able to access a 4G connection @Guejar53.

It's hard for us to investigate international coverage issues as the masts aren't owned by us.
We're glad that you were able to connect to a 3G connection at a bare minimum though.

Mohammed

I have exactly the same problem .Unable to connected to recommended providers Moviestar or Yoigo.Voice connection to Orange which is 3G.

Unless this changes I will have to switch providers since i travel a lot to Spain.

 

Userlevel 6
Badge +2

@Guejar53 have a read of this thread, might be of some use:

 

Userlevel 6
Badge +8

Hi @dh1951,

 

Where abouts in Spain is it you tend to go? Have you never been able to connect, or is this a new development? If it’s new, when did it begin?

 

Will

Please confirm there is still no 4G signal in Spain -Tenerife.

Userlevel 6
Badge +8

Hi @dh1951,

 

That isn’t something we’ve ever confirmed. Has this always been the case for you, or is it a new development?

 

Will

Other community member has stated no 4g Spain.

Userlevel 6
Badge +8

Hi @dh1951,

 

Where was that advised sorry?

 

Will

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