Question

No signal in Cuba

  • 31 December 2021
  • 4 replies
  • 110 views

I do not get a signal in Cuba on cubacel 

What do I need to do 


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4 replies

Userlevel 4

Leave Cuba

Userlevel 7
Badge +10

I do not get a signal in Cuba on cubacel 

What do I need to do 

Hi @Johnny Considine,

Cuba isn’t an inclusive Roaming destination so usage here is chargeable.

Has it ever worked here?

Check if Roaming is turned on in the iD app/account

 

roaming is on yes as it is always on

but i do not connect to cubacel 

it seemed it connected for a moment or two so not sure what is ocurring 

if roaming is on all i want to do is to receive messages and calls 

 

 

Userlevel 5
Badge +6

Hi @Johnny Considine, sorry for the delay in getting back to you.

If Roaming is turned on in your account and on your handset, and you don’t have a bill cap in place, then you should be able to use all services.

If you can’t, then it sounds like a local network issue and you’d need to contact whichever network you’re connected to.

Be sure to check your bill cap first, as this could be preventing usage. It’s always worth restarting your handset, too.

 

Thank you,

Rory

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