I recently purchased a SIM-only package from you with unlimited monthly data. I am using this SIM in my cellular iPad Mini (latest model) and everything worked fine in the UK. I came to France yesterday and now the iPad won’t connect to mobile data here at all, despite me trying in several different areas of the country. I have also been through all of the settings in the iPad (a number of times!) and all appears to be as it should be.
My friend who is with me also has an ID SIM in her Samsung phone and her data connection has been fine ever since we got here.
She has also got a Vodafone UK SIM with her and so we just tried swapping SIMs to see what happened. With her Vodafone SIM, my iPad connected to mobile data immediately and the speed seemed good. However, with my ID SIM in her device she was equally unable to connect to any mobile data. She was able to use it to make a standard voice call though.
In summary it seems to only be the data part of my ID SIM which isn’t working, but I need to get it resolved very quickly as I will be relying on it for the majority of our trip here.
Do you have any thoughts please?