Unable to use data roaming in Reunion

Hello @karen5,

Have you looked at the “How do I ensure roaming is setup?” community article?

This article has a number a steps and tips for getting roaming to work.

The good news is that Réunion appears to be an inclusive roaming destination - anyway, good luck.

Hi @karen5, if you’ve truly followed all of the above steps and roaming is definitely enabled at both account and phone level, then there’s no reason why you shouldn’t be able to use mobile data when abroad. I can only put it down to an issue with the phone, the SIM, or the network on the island itself. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thank you,

Rory