Use phone abroad in non EU

  • 26 November 2020
  • 1 reply

Hi I recently had placed the maximum cap on my account of £25 since I needed to be now to make and receive calls from the UK. I have tried to add additional allowance £8.00 however it is not applicable for use abroad hence I would one to delete the £8.00 add on.

How can I increase the cap in order to continue making and receiving calls to UK?


many thanks,


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1 reply

Userlevel 7
Badge +9

Hi @Marwan,

Add-ons are non-refundable I’m afraid. A billing cap is not able to be increased past the maximum limit allowed for each specific account.