Replies posted by DeliriousMetro

29 Replies

Paul C
Civilian
Paul CCivilian
asked in Community Archive

Double Minutes?

Nah its not automatically added. These offers from companies or affiliate links are time limited and are different. Give iD a call explaining this or go to an CPW store advising them to change the plan to their affiliated offer for those extra mins. Im over to Virgin for a fiver for 2500 mins, wonders compared to my measly 250! Though through a affiliated company.

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DeliriousMetro
Newbie
5 years ago
DeliriousMetro
Newbie
DeliriousMetroNewbie
asked in Community Archive

VoLTE support for OnePlus 6?

Thanks a bunch for notifying them. The OnePlus 6 is quite a change from my previous bezel phones and I wanted a mobile phone from the manufacturer at a mid-range price, it was perfect to be fair. My only con is the speakers are very tinny coming from a stereo front-facing speaker but with some form of software update with speaker equaliser enhancements, it could be fixed. I know the Viper eq works if it's rooted with magisk, but that's a whole another story.. I completely forgot that iD was running off Three :smile:. The coverage has been great so that it hasn't mattered for me a lot. Around London, its been perfect but a bit marginal on the outskirts but these blackspots existed on the motorway where nobody is around anyway. It's been pretty stable and consistent nevertheless. I do understand that the network runs on Three's backbone so it may not be possible as well. The phone supports band 20 (800mhz) LTE for VoLTE so if there are any compatibilities it will be with the fi

10
Mohammed
iD Mobile Employee
5 years ago
DeliriousMetro
Newbie
DeliriousMetroNewbie
asked in Community Archive

VoLTE support for OnePlus 6?

If you guys require any specific details for the modem to be supported I will be able to provide any diagnostic information. On the plus side the APN settings were applied automatically.

10
Mohammed
iD Mobile Employee
5 years ago
Em25
Em25
asked in Community Archive

Can I change my number? How?

Try to speak to iD cs on live chat or their 7777 number. If iD mobile cannot do this then... I'd suggest a counter productive way of getting another provider's pay as you go sim and requesting a PAC code of them and transferring that over to your current iD contract (the port your number section on the iD online account).

5
P
iD Mobile Employee
3 years ago
K
Newbie
kaiNewbie
asked in Community Archive

London Underground WiFi

Yeah with Vodafone we had an allowance on VM's tube network too. It wasn't great as the tube is always moving and you'll be at a stop for a couple of seconds, so I can't even see the point of it until there is actual connectivity on the actual train.

14
RTM
5 years ago
Domo
Newbie
DomoNewbie
asked in Community Archive

Offers to LOYAL ones

Yeah it seems like most carriers actually do this and loyalty doesn't seem to mean anything to them. I am sure that two accounts are allowed per account holder so why not get a new customer deal and then request a PAC for the old sim and transfer it to the new contract. If ID does allow internal porting then that's pretty viable. If not transfer it to another network's pay as you go sim and transfer that over to the new iD contract. Seems pretty counter productive but that's how I'd see it if they are simply not wanting existing custom.

4
Mohammed
iD Mobile Employee
5 years ago
Julian Scott
Civilian
Julian ScottCivilian
asked in Community Archive

No 3G inSpain Lanzarote

Is roaming enabled from your iD account and on your phone's settings? From your account: [quote]• Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on.[/quote] And on your iPhone, [quote] Tap Cellular, or Cellular Data, or Mobile Data. Then tap Cellular Data Options and turn on Data Roaming[/quote] https://community.idmobile.co.uk/coverage-international-roaming-24/how-to-prepare-your-phone-for-a-trip-abroad-182

6
Mohammed
iD Mobile Employee
5 years ago
S
Civilian
SarahScott177Civilian
asked in Community Archive

Monqi Kids Phone

That does sound a bit worrying. Just to confirm, there should be signal present in the status bar (the one next to the battery icon on the status bar) and that there has been no 'No Service' notifications. If there is service and no texts are working, I'd suggest iD to confirm that there is no network outages in your area. It could be a network issue. If a phone number was transferred over, sometimes the transfer may partially complete without calls/text/data functionality. You could test if it's a network issue by using the sim card into another phone. If it works in the other phone then the Monqi phone will need troubleshooting.

3
Tandra
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Win a Samsung Galaxy S9! - Now closedNews

Good luck people :wink: Best of luck to whoever wins the giveaway

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Ryan
iD Mobile Employee
5 years ago
L
Civilian
Laney MCivilian
asked in Community Archive

SIM only - phone locked by old operator

The PAC code is an authorisation code that allows iD Mobile to port over your number from O2 to iD. In addition to this, the contract from O2 gets closed. The PAC code does not unlock network locked devices. This is a different matter and will need to be dealt with your previous carrier. Take a look at O2's advice or contact them explaining the situation. They should unlock the device remotely (if it is any iPhone) or provide an NUC code which you would enter to unlock the handset. They may require your IMEI number and your O2 account number, so keep these handy from previous bills. https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

3
L
Civilian
5 years ago
M
martinparry83
asked in Community Archive

4G Network

The mode for 'LTE/3G/2G (auto connect)' is the connection type for connecting to 4G/3G/2G. This is the preferred option as if there is no 4G signal it will try to fallback on 3G and if there is no 3G signal it will try to fallback to 2G. Whenever you turn on the mobile data you should see an LTE or 4G (depending on your phone's customised firmware) indicator on the status bar when you're in an 4G area. You may notice the signal may be a bit lower on the 4G side, but this is normal, 4G signal uses a higher frequency to deliver more bandwidth speed but a higher frequency means a lower distance the signal can travel. When you make a phone call the 4G signal will fallback itself onto the 3G network as 4G cannot handle phone calls, only data, unless you're using a device with VoLTE. The phone does all of this automatically so don't worry :wink: Your phone will auto decide which network is the best to connect to so it's best to keep it on this option.

3
Mohammed
iD Mobile Employee
6 years ago
B
Civilian
BradleyfoldjockCivilian
asked in Community Archive

Huawei P20 lite

[quote=Kodak][b]Whatever carrier you use the phone processor speed will be the same, that's fixed by the phone not the carrier.[/b] [b]Google is your friend for checking out all the specification of your chosen phone.[/b][/quote] I'm pretty sure that this carrier business that people are asking is because of the numerous models that some big manufacturers have which are causing a lot of fragmentation (too many models of the same phone). In the US where there are CDMA and GSM providers, there carriers support different LTE bands and some phones have no SIMs at all due to the carrier registration with CDMA. Mostly anywhere else in the world there are handsets made for certain regions, for example, in Europe we have a mostly standardised region model of only LTE bands on FDD but in Asia regions they use TDD LTE so the bands for that region will require a different/modified chipset. These differences can cause a change in chipset, for example, on Samsung devices in some re

6
Kodak
Newbie
6 years ago
B
Civilian
Baino45Civilian
posted in Community Archive

What about a WiFi calling app.....

[quote=david333][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/9ec355e5-7578-4601-ba39-b47723deb7af.png[/img]Seriously thinking to change to ID as signal in house on iPhone is v dodgy. I use freedompop which uses an app for voip and is ok but support and reliability is mixed. FP uses three as backbone. Can someone confirm the practical way to use as assume no formal ID app to download and just uses wifi when there is no signal in house. Not to get confused with say facetime or skype etc in otherwords dial any mobile or landline plus confirm mins used will get deducted from quota depending on plan. It would seem I should get 4g voice in the house , but not sure about if it will work.[/quote] If your phone has some settings on your dialer for Wi-Fi calling then it is natively supported. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/fc9adeef-3f15-4ae1-adf5-3b36e7176b02.png[/img] When there is no signal and you have a wifi signal then t

11
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
piphilCivilian
asked in Community Archive

Nokia 8 tethering broken

[quote=piphil]Hi Henri. Thanks for your in-depth reply. It does seem like Nokia support don't really understand how the system works, and that is causing misunderstandings across the board. You've also found my post on the Nokia forums, which got quite a big response. Although it was nice to see that I wasn't alone with either the lack of update or tethering issues in the UK, it was a bit annoying that nobody official from Nokia appears to be interested on managing the community forum and at least posting to say they were looking into the issue. The problem appears to have been sorted out now anyway - I received the update this morning, and the tethering finally appears to work. I've had a flurry of replies on my Nokia forum post showing others are also getting the update. Now if only Nokia could release their updated camera app, the Nokia 8 could even claim to be a flagship device...[/quote] Good to hear that's been solved. Just remember tethering isn't allowed on iD's

4
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
MiasmumCivilian
asked in Community Archive

New handset advice

Don't forget with any modern mobile OS, as a precaution you can limit the Data Usage from the settings in your phone so that it can warn you and/or limit it for a specified amount. Though in some cases the data measured can be inaccurate by a couple of bytes due to any overheads in communication, this can be confirmed through the iD app.

8
M
Civilian
6 years ago
Leah.Louise
Leah.Louise
asked in Community Archive

Very bad 3g and 4g coverage

I was with Vodafone as well and left free of charge because of the Roaming changes. Decided to go to iD, due to great value and more data but it does seem that coverage is something this network lacks. I thought Vodafone was pretty bad but it turns out Three is worse. There are significantly more mobile blackspots, it's a shock to go into any store and finding no signal. Some areas I drive around have no signal and it's just an utter mess with coverage. When using an VoLTE handset, there is an much better coverage outside compared to my normal 4G handset. Do remember that 3G and 4G will operate at higher frequencies than 2G, so the actual distance the mast can cover is lower. This is expected and on some non-widespread 3G areas you may actually fallback onto EE's 2G MBNL masts. For the data issues, do try network resets, if you have signal and getting the dreaded no data. It seems to be something with Three's and iD's APN messing around. If you want to talk to iD, do try

2
DeliriousMetro
Newbie
6 years ago
S
sopsan
asked in Community Archive

Problems with ID mobile sim working in old phone

[quote=MrsH]Hi [user=1265]sopsan[/user], happy posting. If your using it in a 2g phone, I think ID is 3g and 4g only same as Three. This is my assumption as it works fine in your Samsung. Best option might be to use a spare phone that is 3g compatible. Hope this helps.[/quote] Yep this is correct, an 'old Motorola flip phone' is likely to be using the older 2G bands and will not support Three's network. There are certain sites in the UK which do provide 2G masts from Three but these are very rare and are in special cases where coverage is low or if the network is heavily congested. These 2G masts are usually provided by Orange (now EE) and are called 'MBNL' sites. I do not think iD Mobile will be suitable for your emergency phone. You can always try to find another handset which supports 3G and this will be fine. [quote][i]Hi, I recently took out an ID mobile contract for a spare phone that I use in case of emergencies. For this reason, it is an old Motorola flip p

2
DeliriousMetro
Newbie
6 years ago
Daveg
Daveg
asked in Community Archive

I need a replacement SIM

iD Mobile should be able to do this for you, eventually a rep will assist you here or you can dial 7777 for customer service. You can also use live chat to do this. Alternatively, you can pop into an Carphone Warehouse shop and they can also do this but with a £5 charge.

3
BigBoss
Civilian
6 years ago
P
Civilian
piphilCivilian
asked in Community Archive

Nokia 8 tethering broken

I do not believe iD Mobile are restricting this update for you as I think Nokia smartphones do not use carrier specific CDA/CSC firmware for each carrier in every region. Google will release an PDK development kit for the device manufacturer and if the integrated update passes the certification requirements (these are defined through each API level requirements on the Android Developer website) and the chipset manufacturer has provided their updated hardware libraries and is a supported device (some features may require a newer instruction set which may not be present on older chipsets) then the device manufacturer will conduct internal testing to ensure the software is reliable and the carrier will have to perform their own internal testing and if this is successful with their implementations (e.g. any additional apps/firmware support for features like VoLTE), then they will give off the green light for Technical Acceptance (TA) for the device manufacturer to allow the upgrades pre

4
Mohammed
iD Mobile Employee
6 years ago
B
Civilian
BradleyfoldjockCivilian
asked in Community Archive

Moto G5 Plus processor speed

The Moto G5 Plus uses the same chipset for all regions of where the phone is sold. This is irrespective of the carrier you buy it from. The chipset is the: Qualcomm MSM8953 Snapdragon 625 [b]Which the processor operates at 8 cores running at 2.0GHz[/b]

5
Mohammed
iD Mobile Employee
6 years ago
AmeliaA
iD Mobile Employee
AmeliaAiD Mobile Employee
published in Community Archive

What is MiFi?F.A.Q.

[quote=AmeliaA]MiFi gives you the power to set up a mini WiFi network with 4G internet speeds. You can connect your tablet, laptop, handheld games console or anything else to it, even when you're out and about. To do this, you need your own MiFi device – it’s a wireless, credit-card sized piece of kit that can easily fit into your pocket. Then just pop a[b][u] DataOnly SIM[/u][/b] into it, and you’ll create a localised WiFi signal that can be shared by as many as 10 internet-enabled devices.[/quote] Just wanted to highlight the significance of this phrase as we wouldn't want customers using their normal contract sims from mobile phones (which include mins/texts), as they cannot be used for tethering purposes as it is [url=https://www.idmobile.co.uk/help-and-advice/settings#tethering]against your terms of service[/url]. [quote]Tethering is when you use one of your mobile devices (connected to the internet) as a modem for another device - usually a laptop or a Wi-Fi-only table

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DeliriousMetro
Newbie
6 years ago
DeliriousMetro
Newbie
DeliriousMetroNewbie
posted in Community Archive

No mobile data? Own an Xperia? Look no forward!

No worries, it is nice to have an dedicated forum for customers who could find solutions to problems and it's great to help the non-tech savvy here. It's a great idea and I hope future customers do make the use of it :slight_smile:

6
Kevin
Newbie
3 years ago
S
Civilian
scottv8Civilian
asked in Community Archive

5 Minute Call Time Limit

The iPhone is a grey area for me since the last time I've used one is since the iPhone 5. Firstly try using 4G as Data Only without the VoLTE. [quote]Go to Settings/Cellular/Cellular Data Options/Enable LTE and select DATA ONLY[/quote] I would think that it could be a possibility that the 4G VoLTE does not seamless integrate by dropping to 3G when there is no 4G signal available. If this is the case, you can alternatively try using the phone only on WCDMA/HSPDA (3G). It could also be something to do with 'demo iPhones' or an application that is potentially using the dialler could be causing something. I'd suggest (I know you would hate it) an fresh firmware install, as some previous carrier settings may be overriding the carrier preferences provided by iD as well? Honestly, not too knowledgeable so I'd suggest any advice that the people over at iD will give :slight_smile: Before doing anything extreme like wiping the iPhone from scratch, do backup and follow recommended

8
DeliriousMetro
Newbie
6 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

We should also mention the benefit of native WiFi calling versus application based ones. The native Wi-Fi calling implementation currently done by iD Mobile allows you to use an Wi-Fi connection to call in locations where there is no signal (blackspots). Eventually, when you have signal again, the call will handover to the carriers network seamlessly. There is no need to register for any applications as it is natively based on the device's modem (though you will need an supported firmware to enable Wi-Fi calling, which is where iD is continually trying to support more handsets through these updates). This is a very useful feature indeed that application based calling is not capable of.

34067108
andewhite
Legend
5 months ago
B
Civilian
Baino45Civilian
posted in Community Archive

What about a WiFi calling app.....

It doesn't only depend on iD but also if your device's firmware has support for Wi-Fi Calling. Many carriers are relying on native Wi-Fi calling instead of applications as when your signal comes back the call will continue on that :grin:

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Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?