Replies posted by Nikhil P

277 Replies

AshleyB
Civilian
AshleyBCivilian
asked in Community Archive

Incorrect Pac code

Hi @AshleyB, Welcome to the iD Community.  Sorry to hear that you’ve received an incorrect PAC.  The Live Chat team should be able to provide you with the correct PAC.   The Live Chat team available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Do let me know if you have any further issues.  Thanks, Nikhil    

1
Nikhil P
iD Mobile Employee
3 years ago
V
Civilian
VictoriaStoneCivilian
posted in Community Archive

pac code

Hi @VictoriaStone, Welcome to the iD Community.  Did you attempt to transfer your number using the switching page?  If so, what error message are you getting?  Thanks, Nikhil

3
Nikhil P
iD Mobile Employee
3 years ago
L
Civilian
Lloyd71Civilian
asked in Community Archive

PAC Code transfer has not happened

Hi @Lloyd71, Sorry to hear of the delay you’re having transferring your number to iD.  The Live Chat team should be able to assist with this query. The Live Chat team available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Hope you get up an running soon. ​Please let me know if you need any further assistance Thanks, Nikhil

1
Nikhil P
iD Mobile Employee
3 years ago
V
Civilian
VictoriaStoneCivilian
posted in Community Archive

pac code

Hi @VictoriaStone, Glad it’s sorted.  You can view our switching timescales here. Thanks, Nikhil

3
Nikhil P
iD Mobile Employee
3 years ago
1
14cottage
asked in Community Archive

Unwanted cold calls

Hi @Emily j96,  Welcome to the iD Community.  And sorry to hear about the nuisance calls you’re getting.  We’ve got an article here that may help you on How to stop nuisance calls and text. Unfortunately, it’s difficult to stop them all, but hopefully some of the guidance may help. Thanks, Nikhil

8
Mohammed
iD Mobile Employee
3 years ago
Perry
Civilian
PerryCivilian
asked in Community Archive

How do I cancel my contract

Hi @Simon Haeems, Welcome to the iD Community, and sorry to hear you’re wanting to end your iD plan.  As mentioned in the post above yours, our Call Centre is closed, however, our Live Chat team are available to assist.  The Live Chat team are available here. The team are available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Thanks, Nikhil  

13
Nikhil P
iD Mobile Employee
3 years ago
Perry
Civilian
PerryCivilian
asked in Community Archive

How do I cancel my contract

Hi @Simon Haeems  I’ve sent you a direct message, with some further information on how you can get assistance with this query.  Thanks, Nikhil

13
Nikhil P
iD Mobile Employee
3 years ago
V
Civilian
valpCivilian
asked in Community Archive

Cancelling SIM only contract within 30 day window

Hi @nicolanelson  Welcome to the iD Community, and sorry to hear you’re wanting to cancel your iD Mobile plan. Everything you need to know about how to cancel your plan, can be found here.  The last section of the article will apply to you in this case.  Hope this helps. Thanks, Nikhil

6
P
iD Mobile Employee
3 years ago
Perry
Civilian
PerryCivilian
asked in Community Archive

How do I cancel my contract

Hi @Simon Haeems,  You can chat to the team by clicking on this link: https://www.idmobile.co.uk/help-and-advice/contact-us - it’ll take you to our Contact us page.  Once on the page scroll down a bit to the Live Chat section, and you’ll see a blue button appear if an agent is available. It’ll look like the picture below.    Click on the blue button, and it’ll open up a chat, where one of our Customer Service agents will be able to help you.  If the button appears grey, it means the agents are currently busy, but just wait for a while, and it’ll appear blue again when an agent is available.  Thanks, Nikhil

13
Nikhil P
iD Mobile Employee
3 years ago
helencowley
Civilian
helencowleyCivilian
asked in Community Archive

who to speak to with regards a bereavement?

Hi @helencowley, Sorry for the delay in responding to your question. I have sent you a private message with some information to assist with your query. Thanks, Nikhil

6
P
iD Mobile Employee
3 years ago
savine
Civilian
savineCivilian
asked in Community Archive

New sim no service

Hi @savine, Welcome to the iD Community! If you’ve just received a replacement SIM, you’ll need to activate it before you can use it. You can activate your SIM here:  https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours. When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.Thanks,Nikhil

5
Mohammed
iD Mobile Employee
3 years ago
savine
Civilian
savineCivilian
asked in Community Archive

New sim no service

Hi @savine, Ah not to worry, I’ll get one of the team to pick this up with you. They’ll contact you via direct message on the Community, so keep an eye out. Hey, @Mohammed, @Ryan, can you please assist @savine get up and running with her replacement SIM. Thanks,Nikhil

5
Mohammed
iD Mobile Employee
3 years ago
keldac77
Civilian
keldac77Civilian
asked in Community Archive

No SIM card in phone and no plug

Hi @NFincn, Glad to hear you found the SIM, and hope your daughter is enjoying her new phone!It appears as though you may also be receiving a replacement SIM in the post; the SIM you’ll receive won’t be activated, so you can continue to use the SIM you’re currently using. Just pop the replacement SIM in a safe place just in case you need it in the future. Thanks,Nikhil

5
Nikhil P
iD Mobile Employee
3 years ago
N
Civilian
Nat63Civilian
asked in Community Archive

fraudulent account set up in my name

Hi @Nat63, Sorry to hear that an account has fraudulently been set up using your details. Our Live Chat team will be able to assist you in getting this resolved. You can contact them hereThe team are available until 8pm today. Thanks,Nikhil

2
Ryan
iD Mobile Employee
3 years ago
St1100
Civilian
St1100Civilian
asked in Community Archive

Unlocking an iPhone 4s

Hi @St1100,Welcome to the iD Community. Unfortunately, you’ll need to contact the seller and ask them to contact our Live Chat team, and submit a request to unlock the phone. You can find out more about ‘Unlocking your phone’ here.Hope you get this resolved soon.Thanks,Nikhil

1
Nikhil P
iD Mobile Employee
3 years ago
W
Civilian
Warden77Civilian
asked in Community Archive

Unlock iPhone SE for use on another network

Hi @Warden77,Welcome to the iD Community. You can find everything you need about unlocking your iPhone here. Thanks,Nikhil

4
Mohammed
iD Mobile Employee
3 years ago
W
Civilian
Warden77Civilian
asked in Community Archive

Unlock iPhone SE for use on another network

Hi @Warden77, Sorry for the confusion, so you’ll need to chat to our Live Chat Team, they’ll take your details and submit an unlocking request to apple. The unlocking process usually takes around 3-5 days.You can chat to the Live Chat team here. First you’ll go through our Virtual Assistant, then transferred to the next available agent.We’ll get the content on the article updated to make instructions clearer for other members.Hope you get it resolved soon. Happy New Year! Nikhil 

4
Mohammed
iD Mobile Employee
3 years ago
DrMarten
Civilian
DrMartenCivilian
asked in Bills & Charges

OFCOM say notice period charges are now banned so why do idMobile still charge under '30 days notice'?

Hi @dw1,Thanks for bringing this to our attention. The information on this notification is in-fact incorrect. As per the current switching process, you will only be charged for the line-rental and any out-of-plan charges, up until the moment your switch is complete and your account has been disconnected. If you are still in-contract, then a termination fee for your remaining line-rental charges will also be applied to your final bill. We are working on getting this notification updated as soon as possible to avoid any further confusion.  Thanks again for notifying us of this error. Kind Regards,Nikhil

8
D
Newbie
3 years ago
DrMarten
Civilian
DrMartenCivilian
asked in Bills & Charges

OFCOM say notice period charges are now banned so why do idMobile still charge under '30 days notice'?

Hi @dw1,We’re currently investigating this as a top priority, as well as working on improving the overall switching process.This notification will be updated as soon as possible and we also hope to have some significant improvements delivered to the overall process over the coming months.Although you’ve chosen to leave us now, we do hope to see you return to iD in the near future, and hopefully you’ll be able to notice all the changes we’re actively making to improve customers experience on iD.Thanks,Nikhil

8
D
Newbie
3 years ago
DrMarten
Civilian
DrMartenCivilian
asked in Bills & Charges

OFCOM say notice period charges are now banned so why do idMobile still charge under '30 days notice'?

Hi @dw1,Thanks for you feedback and sorry you felt the communication around 5G hasn’t been handled very well. As hard as it may be to hear sometimes, any feedback is greatly appreciated.Launching 5G is also a priority for us and we’re working on bringing it to iD customers as soon as possible. We hope to have some comms going out to our customers regarding 5G over the coming months.Thanks,Nikhil  

8
D
Newbie
3 years ago
Ngough
Civilian
NgoughCivilian
asked in Announcements.

Replacement Sim

Hi @Ngough,Welcome to the iD Community.You can request a replacement SIM from one of our Live Chat agents.   You can chat to them here. Thanks,Nikhil

1
Nikhil P
iD Mobile Employee
3 years ago
J
Civilian
Jackie DCivilian
asked in Community Archive

Do i need to allow permissions?

Hi @Jackie D,Welcome to the iD Community.One of the team has sent you a direct message to find out a bit more about the issue you’re having. Thanks,Nikhil

2
Mohsin
iD Mobile Employee
3 years ago
R
Civilian
rmg836Civilian
asked in Community Archive

pac code

Hi @rmg836, Welcome to the iD Community and sorry to hear you’re looking to leave iD Mobile. If you text ‘PAC DDMMYY’ (DDMMYY being your date of birth), to ‘65075’, you’ll receive your PAC code. You can find all the information you need on our ‘How to cancel your iD Mobile plan’ article’.Hope this helps,Thanks,Nikhil 

3
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
posted in Community Archive

Please give a warm welcome to @Andewhite our newest superhero!

Welcome @andewhite! I’m Nikhil and i’m one of the Customer Experience managers here at iD Mobile.  I just wanted to say a huge thank you for all the support you’ve been providing other members here on the Community, and congrats on getting to the Superhero rank.It’s really exciting to see another member join the team, and I look forward to working with you and the other Superheros. Thanks,Nikhil

2
andewhite
Legend
2 years ago
Nicola G
Newbie
Nicola GNewbie
asked in Device & Phone Support

Landline outbound calls failing

Hi @Nicola G,This issue should now be resolved.If you’re still experiencing the issue, do let us know and we’ll raise it to our Tech Team. Thanks,Nikhil

4
Nikhil P
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?