Replies posted by Kash

5566 Replies

S
Newbie
storm1973russellNewbie
asked in Device & Phone Support

Your ref 405531616

Hi @storm1973russell,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

2
Kash
iD Mobile Employee
8 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

no sim

Hi @Grant Coulman Senior,Welcome to the Community!It looks like @andewhite has answered your query.If you require further assistance, please let us know. Kash

2
Kash
iD Mobile Employee
8 days ago
Neil Golden
Newbie
Neil GoldenNewbie
asked in Device & Phone Support

Mobile number transfer

Hi @Neil Golden,Welcome to the Community!Just checking if you require further assistance?Please get back to us and we can assist you further if required. Kash

2
Kash
iD Mobile Employee
8 days ago
Eddie Land
Newbie
Eddie LandNewbie
asked in Ask a question.

My old number hasn't ported over properly

Hi @Eddie Land,Welcome to the Community!Just checking how you got on with this?If you still require assistance, please let us know. Kash

2
Kash
iD Mobile Employee
8 days ago
K
Civilian
kRich7002Civilian
asked in Ask a question.

Mexico Travelling

Hi @kRich7002,Welcome to the Community!It looks like @andewhite has answered your query.Please let us know if there is anything further. Kash

2
Kash
iD Mobile Employee
8 days ago
Ash Lilley
Newbie
Ash LilleyNewbie
asked in Ask a question.

help me

Hi @Ash Lilley @Mikey Carter @Rachel Tizzard,Welcome to the Community!Just checking if you are still having issues?It can take 24 hours at the most for services to be working again.If it has been longer than this, please let us know. Kash

6
Tom
iD Mobile Employee
7 days ago
Dashrenderful
Newbie
DashrenderfulNewbie
asked in Device & Phone Support

Proof of usage

Hi @Dashrenderful,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
8 days ago
Laura Wilko
Newbie
Laura WilkoNewbie
asked in Device & Phone Support

data

Hi @Laura Wilko,Welcome to the Community!I would advise visiting your local Curry’s store to have the handset checked.If you require further assistance, please let us know. Kash

3
Kash
iD Mobile Employee
8 days ago
Carol Shephard
Newbie
Carol ShephardNewbie
posted in Ask a question.

refer a friend

Hi @Carol Shephard,Welcome to the Community!All the terms and conditions regarding the refer a friend scheme are outlined at the link below:https://www.idmobile.co.uk/legal/terms-and-conditions-refer-a-friendHave you received any emails regarding the referral since? Kash

1
Kash
iD Mobile Employee
8 days ago
B
Civilian
benkirk01Civilian
asked in Device & Phone Support

messed up

Hi @KL70 @benkirk01,Welcome to the Community!Are you still having the same issue?It can take 2-24 hours for the services to be reinstated.If it’s been longer than this we will need to PM you to further into it. Kash

2
Kash
iD Mobile Employee
8 days ago
Kat72
Newbie
Kat72Newbie
asked in Ask a question.

Cancelling my plan

Hi @Kat72,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

1
Kash
iD Mobile Employee
8 days ago
Baz Thornton
Newbie
Baz ThorntonNewbie
asked in Ask a question.

Roaming

Hi @Baz Thornton,Welcome to the Community!It looks like @Jonty Soper has answered your query.If you require further assistance, please let us know. Kash

3
Kash
iD Mobile Employee
8 days ago
Tony Lee
Newbie
Tony LeeNewbie
asked in Ask a question.

Capped on Unlimited

Hi @Tony Lee,Welcome to the Community!Are your bills all up to date?Please restart the handset and reset your network setting as this can get things working.If you still have issues, please let us know. Kash

1
Kash
iD Mobile Employee
8 days ago
M
Newbie
Mo RujakNewbie
asked in Ask a question.

why has my data allowance been cut in half?

Hi @Mo Rujak,If you have already registered the app should be working for you now.Can you please log out and log back in? Kash

3
Kash
iD Mobile Employee
8 days ago
Meg Prus
Rookie
Meg PrusRookie

new app NOT WORKING!!!New

Hi @Meg Prus,Welcome to the Community!We are experiencing some issues with the new app and they should be resolved soon.You can check the post below for any updates and the current status. Kash

3
Tom
iD Mobile Employee
7 days ago
R
Newbie
RidsNewbie
asked in Ask a question.

How do i add a 2nd subscription in the new app?

Hi @Rids,Glad to hear that. Please get back to us if you require further assistance. Kash

4
Kash
iD Mobile Employee
9 days ago
Lorne
Newbie
LorneNewbie

New App Not Fully WorkingNew

Hi @Gee Soper,You can keep an eye out on status and updates on the app/account issue.The team are working hard to get this resolved as soon as possible. Kash

34
J
Newbie
8 days ago
Paul Ballard
Newbie
Paul BallardNewbie
asked in Ask a question.

New S24 Ultra phone, sim card not recognised

Hi @Paul Ballard,Glad to hear this.If you require further assistance, please let us know and we can help.Kash

6
Kash
iD Mobile Employee
9 days ago
Julie Knights
Civilian
Julie KnightsCivilian
asked in Ask a question.

Can't add my mobile number to Id mobile online

Hi @Julie Knights,Welcome to the Community!Do you get any error messages?We are having some issues with the app which may be causing the issue. Kash

1
Kash
iD Mobile Employee
9 days ago
L
Civilian
liammadman12Civilian
asked in Ask a question.

sim only deal

Hi @liammadman12,Welcome to the Community!It looks like @co99 has answered your query.If you require further assistance, please let us know. Kash

2
Kash
iD Mobile Employee
9 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

activation

Hi @Grant Coulman Senior,Welcome to the Community!You can activate a replacement SIM via your online account or app.If you never registered we’ll need to do this manually. Have you managed to get in touch with someone to activate it?Please let us know if you still require assistance and we can PM you. Kash

1
Kash
iD Mobile Employee
9 days ago
Carly Mcgill
Civilian
Carly McgillCivilian
asked in Device & Phone Support

bill

Hi @Carly Mcgill,Welcome to the Community!It can take 2 to 24 hours for the services to resume.If you have issues after this time, please let us know and we can investigate further via PM. Kash

1
Kash
iD Mobile Employee
9 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Device & Phone Support

confused.

Hi @Amy Nowell,Welcome to the Community!I can see that you posted this a few days ago. Have you received any updates since?Please let us know and we can drop you a PM if required. Kash

1
Kash
iD Mobile Employee
9 days ago
B
Rookie
ben_lRookie
asked in Device & Phone Support

I get a “No SIM available” error periodically

Hi @Michael_King_82,Have you had a replacement SIM sent out?Sounds like the SIM may be faulty, however it’s worth testing it within a different handset first. Kash

13
Tom
iD Mobile Employee
6 days ago
C
Newbie
CJGOUGH5Newbie
asked in Getting started with iD.

I'm feeling completely lost!

Hi @CJGOUGH5,Did you receive any confirmation emails?It sounds like the order hasn’t processed successfully. Kash

12
Kash
iD Mobile Employee
9 days ago
Terms & Conditions
Why iD Mobile?