Replies posted by bizpugh

4 Replies

P
Civilian
pgbishCivilian
asked in Community Archive

SIM Not working in the EU

Hi there. I've been using my iD SIM in UK fine for calls, text & data. I'm now in Spain and data does not work. iD chat have sent me the settings - but they are not accessible on my iPhone 6s Plus (iOS 12). iD referred me to Apple who say that it is an iD problem and that iD need to enable to APN settings on my phone. I can't even seem to do a Network reset which I have been told might resolve the problem. Thanks for any suggestions. I'm a little reluctant to do a complete iPhone reset while abroad in case the phone will not function again properly. Thanks James

15
B
Newbie
5 years ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Hi there. I've been having similar problems as above. I've been using my iD SIM in UK fine for calls, text & data. I'm now in Spain and data does not work. iD chat have sent me the settings - but they are not accessible on my iPhone 6s Plus (iOS 12). iD referred me to Apple who say that it is an iD problem and that iD need to enable to APN settings on my phone. I can't even seem to do a Network reset which I have been told might resolve the problem. Thanks for any suggestions. I'm a little reluctant to do a complete iPhone reset while abroad in case the phone will not function again properly. Thanks James

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Well problem solved - I used these instructions [list=1] [*]On your [b]iOS[/b] device, open Settings > General. [*]Scroll to the bottom and open [b]Profiles[/b]. If you do not see a "[b]Profiles[/b]" section, you do not have a configuration [b]profile[/b] installed. [*]In the "[b]Profiles[/b]" section, select the [b]profile[/b] you wish to [b]remove[/b] and tap [b]Remove Profile[/b]. [/list] I took out the iD SIM, removed the old Virgin Mobile profile from my phone (as above), switched the iPhone 6s Plus off and then on. Switched off again and re-inserted the iD SIM. Switched phone back on and now data has started working in Spain for the first time! A result - Thank the Lord.

26
Rory
Newbie
1 year ago
P
Civilian
pgbishCivilian
asked in Community Archive

SIM Not working in the EU

Well problem solved - I used these instructions [list=1] [*]On your [b]iOS[/b] device, open Settings > General. [*]Scroll to the bottom and open [b]Profiles[/b]. If you do not see a "[b]Profiles[/b]" section, you do not have a configuration [b]profile[/b] installed. [*]In the "[b]Profiles[/b]" section, select the [b]profile[/b] you wish to [b]remove[/b] and tap [b]Remove Profile[/b]. [*] [/list]I removed the iD SIM, removed the old Virgin Mobile profile from my phone (as above), switched the iPhone 6s Plus off and then on. Switched off again and re-inserted the iD SIM, switched back on and now data has started working in Spain for the first time! A result - Thank the Lord.

15
B
Newbie
5 years ago
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