Replies posted by Goran

2 Replies

Goran
Civilian
GoranCivilian
asked in Community Archive

Carphone Warehouse not fixing a handset under warranty

Thanks Ryan, yes that does sound like racketeering and it's illegal. The law says that an electrical appliance like a mobile phone must be functional for up to 6 years. Given that the phone was broken by none other than the software manufacturer that created its original software this is a pretty simple case of a company refusing to fix something they've broken in hope they can get another sale out of it. Sad. Not the first or the last.

6
Gregor
Newbie
5 years ago
Goran
Civilian
GoranCivilian
asked in Community Archive

Carphone Warehouse not fixing a handset under warranty

So am I to understand that if I just fix the screen they will then fix my phone? Further the phone had stopped working because of an update. are they just trying to get a sale out of this? Sounds like a strange business model given I wont be able to continue as an ID Mobile customer. Immediate loss for for all concerned.

6
Gregor
Newbie
5 years ago
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