Replies posted by Josh_G7

8 Replies

J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

Finally resolved. Tech Team worked their magic behind the scenes and sorted it out. Thanks to the forum people for the help. To anyone reading this I recommend checking iD out on Twitter as they're also very responsive there.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

Just an update to anyone who is suffering the same issue. I have been advised to take the phone into Carphone Warehouse to see if they can do anything because iD don't seem to have a solution themselves - apart from 'try a different email' and 'try a different browser', which I assure you, I tried MULTIPLE.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

I have never had a contract with iD, and the reset password idea didn't work. It's been almost a week and I am still unable to create an account to transfer my number to the new contract. I must say this has been the most difficult and unpleasant experience I've ever had joining up for, well, just about anything really. Not impressed at all.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

[user=68]Mohammed[/user] one device still says "please enter a valid email", the app says "this request could not be processed". I have received an email saying my direct debit has been set up so it appears things are going better on your end.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

Additionally, I am no longer receiving confirmation codes through text so can't even try anymore. Scratch that, they all came through at once.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

Yes, same issue. Was on chat the other day and they said it'd take 24/48 hours to resolve. Still can't make an account due to 'invalid email', even after trying multiple different accounts/clearing cache & cookies etc.

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

Still no luck for me, I'll try back later. Thanks

14
J
Civilian
5 years ago
J
Civilian
Josh_G7Civilian
asked in Community Archive

Can't create account dut to invalid email

I'll try again in a little while then, thanks. It would certainly be beneficial to users if that was mentioned somehwere on the website!

14
J
Civilian
5 years ago
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