Replies posted by AklimaRahman

1112 Replies

T
Civilian
TheBrickWall07Civilian
asked in Community Archive

Contacting ID during pandemic

Hi @  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Aklima 

12
Will
iD Mobile Employee
2 years ago
E
Civilian
enagy8Civilian
asked in Community Archive

My PAC code wasn't accepted when moving from EE to ID, I can't contact customer service please help.

Hi @enagy8  Sorry to hear this.  Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Aklima

1
A
iD Mobile Employee
3 years ago
lizj24
Civilian
lizj24Civilian
asked in Community Archive

End contract

Hi @lizj24  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Aklima

1
A
iD Mobile Employee
3 years ago
M
Civilian
Mrogers92Civilian
asked in Community Archive

Unable to pay bill due to call centres closing

Hi @Mrogers92  Sorry to hear this. Have you attempted to pay using our automated telephone service? Aklima

4
A
iD Mobile Employee
3 years ago
M
Civilian
Mrogers92Civilian
asked in Community Archive

Unable to pay bill due to call centres closing

Hi @Mrogers92  Sorry to hear this. Have you attempted to pay using our automated telephone service? Aklima

4
A
iD Mobile Employee
3 years ago
Keith1972
Civilian
Keith1972Civilian
asked in Community Archive

Cancellation

Hi @Keith1972  Sorry to hear this.  Please contact our Live Chat team who can assist you with this. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima 

1
A
iD Mobile Employee
3 years ago
J
Civilian
JaneDeeversCivilian
asked in Community Archive

PAC received but wrong

Hi @JaneDeevers  Welcome to the iD Community. Please contact our Live Chat team who can provide you with a PAC code. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks

1
A
iD Mobile Employee
3 years ago
T
Civilian
TheBrickWall07Civilian
asked in Community Archive

Cancelling my contract

Hi @TheBrickWall07  Sorry to hear this.  Welcome to the iD Community. Please contact our Live Chat team who can assist you with this.  They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima 

1
A
iD Mobile Employee
3 years ago
S
Civilian
Stelsie75Civilian
asked in Community Archive

How do I cancel my contract?

Hi @Stelsie75    Welcome to the iD Community. Please contact our Live Chat team who can cancel this for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

3
A
iD Mobile Employee
3 years ago
J
Civilian
JPGCivilian
asked in Community Archive

cant receive calls or texts

Hi @Georgia_ellie13  Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima 

13
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
confuseduserCivilian
asked in Community Archive

Leaving ID Mobile on a 30 day rolling contract

Hi @confuseduser  Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

8
Rory
Newbie
3 years ago
L
Civilian
lewissmith606Civilian
asked in Community Archive

Is data truly unlimited?

Hi @lewissmith606  There is no restrictions on unlimited data. You can use it as much as you want as long as you won't download 5 movies in 4K resolution at the same time because that may slow internet connection drastically. Tethering is also allowed but iD Mobile does not provide official support for it, which means you will be on your own in regards of getting it up and running or troubleshooting. Speeds aren't restricted either. You will receive maximum available speed depending on congestion of the network. Hope this helps.  Regards  Aklima   

1
A
iD Mobile Employee
3 years ago
C
Civilian
coffeecup1234Civilian
asked in Community Archive

Need a NEW PAC code please asap

Hi @coffeecup1234  Really sorry to hear this.  All the information you need can be found here https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836 Hope this helps.  Regards Aklima 

1
A
iD Mobile Employee
3 years ago
C
Civilian
coffeecup1234Civilian
asked in Community Archive

Need a new PAC

Hi @coffeecup1234  All the details you need can be found here : https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836 Hope this helps.  Regards Aklima 

1
A
iD Mobile Employee
3 years ago
L
Civilian
LindaDCivilian
asked in Community Archive

Unlimited minutes during coronavirus but now overcharged

Hi @LindaD  Please contact our Live Chat team who are able to look into your account and assist you. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

4
A
iD Mobile Employee
3 years ago
Georgia_ellie13
Civilian
Georgia_ellie13Civilian
asked in Community Archive

cant recieve calls or texts

Hi @Georgia_ellie13  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima 

1
A
iD Mobile Employee
3 years ago
L
Newbie
LornaaeNewbie
asked in Coverage & Network

I can’t make or receive calls

Hi @Lornaae  Sorry to hear this.  Have your services been restored?  Aklima

9
Will
iD Mobile Employee
2 years ago
M
Civilian
MirabelaCivilian
posted in Community Archive

contract

Hi @Junebowen  First of all, you will need to check if you're eligible to upgrade. If you're eligible, congratulations! You can now go ahead and browse through our deals and purchase an upgrade. To do this, log in to your iD Mobile app or My Account online, go to 'My Account', and then scroll down to 'My Upgrade'. Please click on this link as it has everything you need to know about upgrades https://community.idmobile.co.uk/upgrades-68 Thanks, 

8
A
iD Mobile Employee
3 years ago
Frads
Civilian
FradsCivilian
asked in Community Archive

cancelling my packaged

Hi @Frads  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

3
A
iD Mobile Employee
3 years ago
RufusJo
Civilian
RufusJoCivilian
asked in Community Archive

Lost phone, lost account login

Hi @RufusJo  You are not required to be signed in.  Please let us know if you managed to speak to our team.  Regards Aklima 

4
RufusJo
Civilian
3 years ago
AbbieA
Civilian
AbbieACivilian
asked in Community Archive

how do i cancel my grabddads contract

Hi @AbbieA  Really sorry to hear this.  Welcome to the iD Community. Please contact our Live Chat team who will be able to assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

1
A
iD Mobile Employee
3 years ago
E
Civilian
EvelynChankriaCivilian
asked in Community Archive

Faulty charger for Samsung A71

Hi @EvelynChankria  Sorry to hear this.  Welcome to the iD Community. Please contact our Live Chat team who are able to look into this and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks Aklima

3
Ryan
iD Mobile Employee
3 years ago
S
Civilian
shxnnon.sCivilian
asked in Community Archive

Pac Code

Hi @shxnnon.s  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account and assist you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on.   Regards  Aklima

1
A
iD Mobile Employee
3 years ago
Tom.cahalin
Civilian
Tom.cahalinCivilian
asked in Community Archive

end of my contract

Hi @Tom.cahalin  Sorry to hear you are leaving us.  Everything you need can be found here: https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836 Hope this helps.  Aklima

1
A
iD Mobile Employee
3 years ago
kimwoodward
Civilian
kimwoodwardCivilian
asked in Community Archive

Final Bill payment - how can I pay if I've moved abroad?

Hi @MR D ZONER  Sorry to hear this.  You can call 0333 003 7777 from any number and use the IVR to make your final payment.  Hope this helps.    Aklima  

11
Mohammed
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?