Replies posted by ben carew

2 Replies

A
ajw2269
asked in Community Archive

ID applied a default to my credit report when I disputed and delayed paying my final bill

it was being disputed. I sent more than one email without reply and called many times without being able to speak to someone helpful. Without a call or email a default was placed which has completely messed up my credit for 6 years. I still cannot even speak to someone who can help with getting it settled. Hopefully legislation will be passed to stop bullying mobile networks being able to handout defaults just because they want to.

28
Kash
iD Mobile Employee
1 year ago
A
ajw2269
asked in Community Archive

ID applied a default to my credit report when I disputed and delayed paying my final bill

I had a similar case. I disputed an overcharge and cancelled payment until resolved. After getting no responses and going to FCA on their advise I paid outstanding amount. After doing so ID mobile cancelled the contract and ordered me to pay the remainder of the contract. Again after trying to contact them several times with no luck they actioned a default which has now stopped me from getting a mortgage. The call centre in South Africa is completely useless and can never answer your questions. Worst experience of a phone company I have ever had.

28
Kash
iD Mobile Employee
1 year ago
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