Replies posted by girasol

9 Replies

E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

I tried but it doesn´t make a difference. Sorry. The internet still doesn´t work most of the time. It works occassionally but usually just briefly and then stops from one moment to the next. It also loads anything on the internet really slowly most of the time. I have no idea why and it´s strange as it changes from one moment to the next without me moving place or anything. What else can I do? I really need this fixed! Would it help to get a new Sim card? Having done a factory reset when I was abroad didn´t help so I am really not sure anymore what I can do.

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Kevin, sorry for the late reply. I was despairing with this during my holiday so just left it in the end. I tried setting up the ID APN again before I left Germany and the good thing is that this time my mobile seemed to automatically update the MCC and MNC settings which partly solved the problem so I could use the internet briefly (I attached some screenshots of the current APN settings). Thanks for that! However, I am now back to the UK and although the internet sometimes works, it often times out, shows as offline or takes a long time to load pages. I am pretty sure this isn´t just a coverage issue as I live in a big city, it´s been happening since i got back 3 days ago and I never had problems here before. I have tried to request new internet settings from the ID homepage but even though the page tells me it has sent them I don´t receive them on my phone (I am able to receive texts and calls from other people). Do you have any other suggestions I could try to fix this

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Mohammed, good idea. I can delete the Three UK setting like this. However, could you please confimr the MCC and MNC for the APN settings as my phone won´t allow me to save the ID profile without (I couldn´t find them in the instructions above)? Thanks

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Mohammed, I have just tried to do this, however, the system won´t allow me to delete all APN´s. There is only one option to reset the APNs to standard settings. If I do this the ID APN get deleted but the three.co.uk APN doesn´t get deleted. I can´t see any other way to delete the three.co.uk APN. Any suggestions? Thanks!

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Kevin, Yes, I can add APN´s and I have added the ID APN as described above. I also made sure it´s selected and not the Three APN, but it doesn´t seem to make a difference. I can still only text/make calls and the internet won´t work unless I am on Wifi. :( Thanks, Heidi

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Phil, I had a look but I can´t find any option to delete the Three APN setting, only the reset option which wen I tried it few days ago only came back with Three as standard. I am connected to O2 in Germany, which has worked in the past when I went to Germany (on the same phone). Not sure about the 3/4G but I have netork mode WCDMA only as network mode if that means anything? Thanks, Heidi

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Ryan, I have added ID in the APN settings as above and restarted the phone as well but it didn´t make a difference. It still won´t connect to the internet without Wifi. Thanks

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi Ryan, I have just had a look and the only network I can select under APN´s is three.co.uk. I reset it but it just comes up with the same three.co.uk setting and I still can´t access the internet, only make calls and send texts. Any other ideas? Thanks, Heidi

26
G
Civilian
4 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hi, I´ve a similar problem with my Samsung Galaxy S5 mobile. My battery was running down too quickly so I changed a few settings to reduce battery usage a few days ago. I noticed the next day that I was ok to make calls/send texts, use the internet both via Wifi and without but didn´t seem able to look at google maps, for example. I changed all the settings back to fix it, however, it didn´t seem to work. I flew to Germany the next day and noticed that my phone only allowed me to use the internet very briefly when I was at the UK airport but then wouldn´t connect to the internet at all. I am now in Germany and although roaming is switched on (both on my ID account and my mobile), I cannot connect to the internet unless I am on Wifi. I am ok to make calls or text but just can´t connect to the internet. I did a factory reset, which hasn´t resolved the problem. I have just tried my Sim in a different phone and had the same problem. My settings are German but the network status under t

26
G
Civilian
4 years ago
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