Replies posted by I_Hate_Id_Mobile

2 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

How to spot a phishing call, email or text

This is not a new problem, but service provides are facilitating in continued growth. [url=https://www.bbc.co.uk/news/technology-40496744]BBC News Report[/url] [url=https://www.which.co.uk/tools/report-a-call-or-text/]Join[/url] the campaign to stop it now!

5
terrywebbs
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

How to spot a phishing call, email or text

The issue that I have experienced was: Bill increased from 3.99 a month to 8.49 a month, on investigating the bill. There was a premium rate text on the bill. I contacted customer service who suggested switching premium rate services off, when I checked I found that it had already been switched off, but I was still being charge from premium rate services. They then suggested setting my cap at zero which I couldn't do as you have to clear the balance to zero and then set to zero. Id Mobile seem to be powerless to help and could explain why when the premium rate was switched off the scam text was still able to be charged to my account. I think much improvement is need as setting the account to no premium rates services has left me with a false sense of security.

5
terrywebbs
Newbie
4 years ago
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