Replies posted by Cmus

9 Replies

C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Thanks Phil. Tried placing call to *#*#4636#*#* using normal phone app whilst I had phone and 4G signals. Nothing happened. No dialling, no menu. Would the menu show automatically? I don't think I've changed any underlying settings so far. Thanks for staying with me on this! 'Tis appreciated. Carol

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Just tried link above to live chat: The requested URL was rejected. Please consult with your administrator. Your support ID is: 10948148143385723523 Then called customer services. High call vol. Wonder why!

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Superfast makes no diff. No wifi calling symbol at all. Tried in plane mode with wifi on, zip. With plane mode off there's a strong phone signal. There's no option for preferred call type in settings. Did find wifi calling buried in apps but it is switched on. Have cleared cache, forced stop and restarted. Still zip. Have now changed so many settings I've lost the plot on which is which!

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

This is far from solved! The wifi calling icon shows sometimes but even when it does amd I try to call I get the error message 'mobile network not available'. I will have access to superfast broadband in a couple of days and will try again. But now getting fed up. Without wifi calling, id is all but useless to me.

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Thank you. Very helpful lady (Leanne) in local CW shop contacted tech guys via customer services for me. I followed their subsequent advice re APN configuration settings. Still no joy. Will give it 24 hours then contact again.

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

I turned on flight mode and wifi and connected to wifi at work. Still no wifi calling.

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

I replied too soon. Wifi calling disappeared again soon after my last post and has not return. Could this be linked to slow broadband, typically c.3mbps?

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Wifi calling has reappeared! Have not changed any settings since my last post. Fingers crossed it will remain available. Thanks for your help.

16
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
CmusCivilian
asked in Community Archive

wifi calling on samsung j6 has stopped

Thanks guys. The phone does not connect to wifi calling at all despite no mobile signal. Switching to flight mode then switching wifi on solved the issue initially. But I switched flight mode off again, and now repeating your instruction won't switch wifi calling back on. Switching data off did not work. Samsung software is fully up to date. There is no switch for video calling or HD voice. Wifi calling seemed to work fine until I ported my number from 3. Anything else I can try?

16
Mohammed
iD Mobile Employee
4 years ago
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