Replies posted by Junkmale

3 Replies

C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

I've also tried doing a full factory reset of the phone and it also made no difference. One thing I did notice is that although I ported over a phone number to the iD SIM last Friday, the old number (i.e. the one that came with the SIM) still appears in the iD app. I wonder if that's a potential issue?

21
Ryan
iD Mobile Employee
2 years ago
C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

Yes, the only way to get both SIMs to connect to their networks is by selecting the iD SIM as the data SIM. If you select the Tesco SIM the iD SIM stops working altogether (no connection to the network). Swapping the SIMs' slots makes no difference.

21
Ryan
iD Mobile Employee
2 years ago
C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

I have a similar issue. I use a Wileyfox Swift 2+ dual SIM phone, which has been working well for me until I transferred to iD. The problem is that when I select the other SIM (Tesco, i.e. O2) as the data provider SIM in settings, the iD SIM loses its connection to the network (the SIM just doesn't work at all). If I switch data to the iD SIM everything works fine. The thing is, the iD SIM has a smaller data bundle and, in any case, it would be good to be able to switch so I can take advantage of the data on both contracts. The old SIM (on EE) worked fine with the Tesco SIM, but not the iD SIM. I have even gone so far as replacing the Tesco SIM in case it is faulty, but that didn't work. So what is going on?

21
Ryan
iD Mobile Employee
2 years ago
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Why iD Mobile?