Replies posted by Mic18

3 Replies

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Community Archive

RESOLVED: Some customers experiencing issues connecting to the network and accessing the iD app.

Have waited weeks for a very important phone call today, only to miss it because ID mobile network has crashed! Confusing though as out of the 3 phones we have with ID, one of them is ok.  (Not mine!) No information given, and no fix yet. So far, I have had no phone for atleast 6 hours. Not good enough.  What is going on ID mobile?

141810337
Tom
iD Mobile Employee
4 months ago
MymsMan
Newbie
MymsManNewbie
posted in Community Archive

Add-on rollover policy unfair to users

Add ons are shocking. If you buy one, you get conned into a vicious cycle of needing another one. Not me!!!

9
Mic18
Civilian
4 years ago
MymsMan
Newbie
MymsManNewbie
posted in Community Archive

Add-on rollover policy unfair to users

11 months later, no change, no taking it on board. Have just come across a new boost thingy which sounds like your suggestion with a 36 month expiration. Add ons are not clear in the FAQ's. Why would we going looking for clarity on something that should be straightforward? I purchased 1gb add on last month because I was at work without WiFi. For the last 2 weeks, I have been under the impression that I needed to use all my data from the add on before the expiration. NAEVELY not realising that they were effectively steeling my allowance for this month. I have paid for all my data and I should be given the chance to use it. I hope ID does see this as even a year down the line, they are still treating their customers unfairly. It does not seem to be regulated and something needs to be done about it. I now have no data for the next 17 days, a 60p charge for apparently going into my capped limit, and oh yeah, 474mb is going to be stolen at midnight tomorrow! Really not happy. I have 3 phone

9
Mic18
Civilian
4 years ago
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