Replies posted by tom12

21 Replies

Shaun Wray
Newbie
Shaun WrayNewbie
asked in Ask a question.

why have i been charged for roaming in Holland

The only reason I could think is you went on or near a ferry or airline network, and connected to one of those which is charged at £9.60 per MB. There are a few ferry routes in the Netherlands that have these networks and it is a known issue, even for locals there. If you contact iD support they may refund you as good will. In future, set your bill cap to £0 or a very low amount and it will prevent these accidental charges.

5
Tom
iD Mobile Employee
21 days ago
C
Newbie
cuddlezukNewbie
asked in Ask a question.

Data Rollover Scam

If it annoys you so much leave 😂

7
T
Newbie
1 month ago
C
Newbie
cuddlezukNewbie
asked in Ask a question.

Data Rollover Scam

Data Rollover, should be like sky every month unused data rolls over so you never lose it! Hardly a scam when Sky charge £10 a month for 5GB data, whereas you are getting 8GB for probably £6 a month with iD. Most networks don’t offer any data rollover at all, and the “Data Rollover” page on the iD website clearly says roll your data to the next month.

7
T
Newbie
1 month ago
J
Rookie
Jpm777Rookie
asked in Ask a question.

Roaming Costs Thailand - not covered

You can easily stop roaming charges by setting your bill cap down to £0.

6
T
Newbie
6 months ago
T
Newbie
Tony GNewbie
asked in Ask a question.

EU Roaming - 4 months or "roam like at home"

Whilst not a complete answer by my experience networks treat it as number of days connected to a roaming network.So if you spent a full continuous 90 days in Spain this could be an issue, iD should text you if you hit this though before surcharging you. You can stop the surcharges accidentally starting by setting your bill cap down to £0.However local SIMs in Spain are very cheap. I’d just pick a SIM up over there really and use that, and you’ll also have a Spanish number which could be helpful. And (as long as you don’t choose Orange ES) you’ll get roaming back in the UK as well.

29
Kash
iD Mobile Employee
2 months ago
J
Newbie
JOBOYD74Newbie
asked in Device & Phone Support

Using allowence abroad

Hi, me again, so what is the “fair usage amount” listed on what page? It's clearly linked on the previous page I sent. https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy 

7
Kash
iD Mobile Employee
6 months ago
S
Newbie
ScottPNewbie
asked in Ask a question.

Can't receive calls from Lebara or Vodafone

Could be an issue on Lyca/Vodafone side? Lyca has had huge issues in the last week due to the cyber attack so a lot of people have been porting out and it's been going wrong (split ports etc). I'm able to call iD Mobile right now from my Lebara SIM that uses Vodafone.

8
Kash
iD Mobile Employee
6 months ago
J
Newbie
JOBOYD74Newbie
asked in Device & Phone Support

Using allowence abroad

I'm afraid to use my phone in Spain because so many people say it costs a lot of money. Can you tell me specifically what calls are chargeable on MY account? Keith Baron  Why so uncertain? ID Mobile clearly includes EU roaming on all their plans. https://www.idmobile.co.uk/help-and-advice/eu-roamingThree of the four major networks charge for EU roaming now hence you may hear about it from people, but iD Mobile does NOT, unless you go over the fair usage amount listed on that page.If you are concerned about unexpected charges, change your bill cap to a low amount and it will be impossible to run up any bill by accident, no matter if that's in the UK or abroad.

7
Kash
iD Mobile Employee
6 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

  I submitted the request on Tuesday afternoon, the port was due to take place yesterday. The number left the old network and the SIM stopped working at around 1pm yesterdawy but the iD SIM is still using the temporary number and I get a “number not recognised” message on calling. Update: seems it’s all moved over so seems to be sorted for me at least

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Morning @tom @Geoffc  Have you submitted your switching requests through the switching website? I’m just following up with our technical team and any more details you can provide would be great.  Thanks, Kieran Hi Kieran,I submitted the request on Tuesday afternoon, the port was due to take place yesterday.The number left the old network and the SIM stopped working at around 1pm yesterdawy but the iD SIM is still using the temporary number and I get a “number not recognised” message on calling.

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Is there any info on when to expect number porting to take place @Kieran C? I appreciate it’s an unexpected issue but just some reassurance that any numbers due to port are going to actually move over and when would be appreciated?

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Hi I had a port going through today, I didn’t know about the system maintainance or I wouldn’t have done it today The number left the old network and the SIM stopped working at around 1pm but the iD SIM is still using the temporary number. I’m slightly concerned what is going to happen with the port?

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

Slim list… hopefully it reaches the Galaxy A90 5G soon so I can be tempted back to iD (although curious if anyone has any luck with it on unsupported devices - Wifi Calling/VoLTE worked fine even though this phone isn’t on the list)

34188159
P
Rookie
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

February Community Newsletter Competition - Closed

I think I’d like to go on a lovely trip away and enjoy a lovely meal under the stars or by the sea.

156957
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

November Community Newsletter Competition - Closed

I think my favourite event is any of the holidays I go on which usually are only once a year!

4538240
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

October Community Newsletter Competition - Closed

The Shining I thinks

8872299
J
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

September Community Newsletter Competition - Closed

My dream holiday would be a trip across North America, possibly the West Coast from Vancouver down to LA.

11926304
connorsidnee
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

7 top tips for staying in touch with friends – Closed

I use messenger mostly but also Whatsapp

9052169
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

May Experience Competition - Closed

Loved Lake Tahoe in the US

4429170
iD Mobile
iD Mobile Employee
4 years ago
N
Newbie
NikhilP96Newbie
asked in Community Archive

Is it better to buy phone then a sim only contract or buy a phone with a contract?

Indeed usually it is cheaper to buy outright (or use a 0% credit card, if you can't afford the upfront cost) and get a SIM Only plan. Occasionally it is cheaper to buy a phone with a contract, but it completely depends on what you want so you have to just add up the minimum term and monthly cost, plus any initial cost. It's really important to remember to switch to a SIM Only plan after the contract ends or you'll be esentially paying for the phone you've already paid off. The only other thing I'll add is some networks do give additional extras with certain types of plan with a phone, e.g. sports streaming etc. iD's feature is "Data Boost" which means you have 50GB data to use anytime across 36-months above your standard monthly allowance - it isn't avaliable on their SIM Only plans.

4
T
Newbie
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Win a Samsung Galaxy S9! - Now closedNews

A) Data Rollover, for now Free roaming in the EU is on every network, ok iD have some extra countries but the most useful ones are the core EU ones.

11255736
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?