Replies posted by philc

14 Replies

P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

I have a new SIM card, so my InBox is virtually empty, but am still seeing the same message from all senders.

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

It's a new phone [as well as a new SIM card]. It's a Doro 6520 - the Picture Gallery's empty.

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

I don’t have another SIM. In any case, this problem occurred both before and after I changed my SIM and my handset. Doesn’t this suggest that it’s a network issue?

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

It's not one person, the problem happens with all senders, who are probably using different methods. None of them see an error at their end. Specifically, my neighbour [who's also with IDM] has photos stored locally on his phone. He uses the Send option in Google Photos. That link suggests that the problem might be due to file size. But the same users who can't send me images now could do so six months ago. Something has changed. They can't all have upgraded to better cameras during that time! But I'll ask my neighbour if he can check the size of the image file that he's sending.

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

It's a new handset - no more than a dozen text messages in it and nothing in the Photo Gallery. [Do individual apps have their own individual storage capacities? I'd always assumed that the device had an overall capacity which was shared among the various apps. Can I check on the Doro?] My neighbour has a 2Mb image on his phone. He used the Reduce Photo Size app to compress it down to 67K and sent me the compressed version of the image. I still get the same message.

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

Interesting! P27 of the Doro manual says that picture messages are, by default, saved to the phone, not the SIM. Settings/Messages/MMS Settings/Memory Status/Phone gets me… Used Memory:264kb. Free Memory:43322kb. So there looks to be plenty of available memory. Having lodged a complaint with iD Mobile I’ve received a set of instructions about how to correctly configure this handset. The field names in the instructions bear little relationship to what I actually see on the phone! Should I be configuring Internet Profile or SMS Profile?

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

The data fields in MMS Profile and Internet Profile have the same names, but some of them don’t contain the same values. Should they? For instance, MMS Profile has Use Proxy=YES, Internet Profile has it as NO. iDMobile have sent me a value of ‘mms.idmobile.co.uk:8799’ to go in a Proxy Address field [which one?!], but the phone won’t accept any input beyond the second full stop. Presumably there’s a character limit?

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

That hadn't occurred to me! I've just tried it, and I receive the same text message. Now I'm thoroughly confused.

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

receiving images via text messaging

Yes, no error when I sent it. The link is https://photos.app.goo.gl/.....

20
Phil
iD Mobile Employee
4 years ago
P
Civilian
philcCivilian
asked in Community Archive

lost network conncetion

 Follow up – I’ve tried reactivating the SIM, but I’m told that it’s already active.  I now have a one-month-old phone which doesn’t work, the local retail outlet is closed, and there’s no on line support. My inclination is to cancel the direct debit.

9
A
iD Mobile Employee
3 years ago
P
Civilian
philcCivilian
asked in Community Archive

lost network conncetion

It says ‘Very Good Service’!

9
A
iD Mobile Employee
3 years ago
P
Civilian
philcCivilian
asked in Community Archive

lost network conncetion

My Pixel 3a isn’t on the list of compatible devices for WiFi calling. I’ll check to see if the problem persists away from home.

9
A
iD Mobile Employee
3 years ago
P
Civilian
philcCivilian
asked in Community Archive

lost network conncetion

It does. A couple of miles away I still can’t connect to the ID network.

9
A
iD Mobile Employee
3 years ago
P
Civilian
philcCivilian
asked in Community Archive

SIM-only deals which don't expire?

 I’ve checked on the IDM web site, and it looks as if I’ve bought a £6 bundle which expires on Dec 18. What I want is a SIM-only deal which requires a one-off initial payment and then occasional top ups. No monthly payment. No expiry date. Can I get this from IDM?

3
Michelle
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?