Replies posted by MartinDunn37

3 Replies

E
Civilian
EildonCivilian
asked in Community Archive

Mobile data not working [Roaming]

I can’t see a way of adding a profile on this model of iPhone - the options aren’t obvious. Where might they be? As I said, there is no option for Profiles under Settings-General As far as the settings go, when I input the number / model I get this page:I can’t see where to add the APN from here 

17
Will
iD Mobile Employee
3 years ago
E
Civilian
EildonCivilian
asked in Community Archive

Mobile data not working [Roaming]

Hi again Sorry to resurrect this but it is now a year on, we are back abroad, in France, and having the same problem - just not connecting to mobile data. WiFi works fine This is an IPhone 6 running ios 13.6 so we are unable to get any APN settings There is no Profile option in Settings-General Can you please offer any advice to get data working? Martin

17
Will
iD Mobile Employee
3 years ago
E
Civilian
EildonCivilian
asked in Community Archive

Mobile data not working [Roaming]

Hi Mohammed I had the same problem on a trip to Spain last week. I found this thread but couldn't work out how to reset the APN settings on my phone - iPhone 6S. The [b]Settings[/b] / [b]Mobile Data[/b] / [b]Mobile Data Options[/b] screen doesn't have anything on it other than [b]Enable 4G[/b] and the option to turn [b]Data Roaming[/b] off. I'm back home now so all working again but any advice as to how to avoid this happening again next year? Thanks Martin

17
Will
iD Mobile Employee
3 years ago
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