Replies posted by beautifulluyou

9 Replies

David Clover
Newbie
David CloverNewbie
posted in Device & Phone Support

network down, no call or Internet

I am also experiencing this problem currently. No data, no calls. iD says no connection. I have tried restarting my phone, but it didn't resolve the issue. I am in Plymouth, UK. I am also in Plymouth and this started yesterday. I thought it would of been resolved by now as ID did put a post up saying the tec team have sorted things. This is causing alot of problems for everyone now and yes I believe this is a nationwide issue its just so fustrating at this point. 

50
Tom
iD Mobile Employee
5 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

6 signs that it’s time to upgrade your phone

I've been a Samsung galaxy girl for so long now I can't remember how many I've had now but I think I had the Samsung galaxy s4 maybe I know that I've been with ID mobile for around 8 yrs I think and every phone I've had with you has been a Samsung galaxy. I have the s22+ now I made a mistake when ordering I actually wanted the s22 ultra but this phone is really good. I love how fast it is, the battery life and how crystal clear the screen is. There really is so many features I love. Nothing compares for me and when I use someone else's phone I find it so strange especially an iPhone. I love id mobile its an amazing company to have a phone with. 

1125499
M
Newbie
1 year ago
B
Newbie
beautifulluyouNewbie
asked in Community Archive

trying to get a copy of my webchat history

Hi @beautifulluyou, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview We’ll see you there.   Thank you, Rory Hello Rory I have sent you 2 private messages here hope to hear from you soon thanks 

3
B
Newbie
2 years ago
D
Newbie
DerriNewbie
asked in Community Archive

Poor Signal Since Switching

Can I jump on here and ask if people are paying for the Samsung s22 ultras then they are getting them but if I've pre ordered I'm having to wait? I'd really like to know whats going on with my upgrade can someone please help me as I've been a customer since at least 2016 and I've never been left waiting like this and not knowing what's going on. I've always upgraded and it's always been really simple. Money was taken from my account and I know you may say its pending but its still been taken from my account, its still money I have not been able to spend this month. I just want to know what's happening. I feel like by the time I get the phone the offer for the ear buds will be gone and over and that's a really unfair situation as that was a massive selling point. I really hope someone can help me as I'm starting to feel really frustrated if I'm honest 

5
Rory
Newbie
2 years ago
Jody Faith Murphy
Newbie
Jody Faith MurphyNewbie
asked in Ask a question.

s22 plus preorder

Hello I'm also wondering whats happened to my upgrade? The money was taken and I had an email to say that checks would be done if necessary but nothing from then? What does this mean as when I ordered it the man said it would be around the 24th. I mean its abit unfair to leave people hanging like this really as I've seen people online saying they had their phones a while ago. I love being with I'd mobile but I do feel like they could be keeping us up to date a little more than they are. Maybe just not keeping us hanging? If we don't get the phone then we've been here waiting all this time for nothing. I've got the printout from when I spoke to the person online and it says there that the phones are due this month. I really hope so as I know you say that the Payment is pending but its still been taken from our account, its still money we have not been able to spend. I don't understand why its been so confusing, every other upgrade I've had since 2016 has been pretty straightforward. Is

5
Kash
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Meet the new Galaxy S22 family

I've had Samsung phones for as long as I can remember and I couldn't ever see myself having another brand of phone. I love the layout, the quality and everything else about them. I've never had a problem with any phone I've had. I have to say I did love my Samsung s9 though. Its still going now I just can't bring myself to get rid. My current phone is the s20 and I've upgraded to the 22 ultra just waiting for it to arrive now. I am excited to claim the ear bud pros that I can claim I really am excited to see what they have to offer. Samsung are my all time fav. Fingers crossed 🤞 guys 

10003227
B
Newbie
1 year ago
M
Civilian
Monsur30Civilian
asked in Community Archive

I'm getting charged £4.50 more from my original bill.

Hello I have the same issue, i know for sure I didn't subscribe to any kind of subscription I'm very weary of them. But I've received a message from an 82450 number which said " To access your latest horoscope and check your stars this week, visit our site at www.psychicpalace.co.uk/login help@psychicpalace.co.uk 02033184816 I am so cross and angry I didn't sign up for this so how can it happen. How do I stop this as there's no way to cancel I'm confused and annoyed. Please can someone help me I won't be able to afford this again I'm scared it will keep happening. How is it even legal for them to do this

10
Mohammed
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Win a Samsung Galaxy S9! - Now closedNews

for me its A data rollover, I love this feature and its so helpful as I use my data differently each month sometimes I use it all and other times I have lots left over so to be able to carry that forward is such a good option. good luck to everyone and what an amazing prize to win I would love to see who actually wins this phone

11255736
Ryan
iD Mobile Employee
5 years ago
Domo
Newbie
DomoNewbie
asked in Community Archive

Offers to LOYAL ones

hey I'm not sure if you still want people to give you advice on this subject but I am currently on a 24 month contract that is now eligible for an upgrade. I looked on the app and website and I couldn't see a Samsung galaxy s9 anywhere and all the upgrades were for more money and less allowances, so I called up the upgrade department I dialled 7777 and went through the options until I got to upgrades, the guy on the phone was amazing he said yes there are s9 available and he even upped the minutes and data so now I have a s9 brand new phone with 1000 mins unlimited txt and 2gb of data for 29.99 a month with a 29.99 upfront cost. but there was an option of a higher monthly price and no upfront cost, my previous contract was for 24.00 a month and I only had 600 mins 5000 txt and 2gb data so don't just go on what the app is saying as I have found that calling is a much better option you can haggle for a better deal. I have had no problems with IDmobile my coverage is amazing and they hav

4
Mohammed
iD Mobile Employee
5 years ago
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