Replies posted by Kparry65

4 Replies

S
Civilian
Stmitchell635Civilian
asked in Community Archive

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2

Mohammad My S8 has android version 9, software version G950FXXU5DSH3 Originally from EE. I only have 5 days left of my 30 day return period though. Kay

31
Mohammed
iD Mobile Employee
4 years ago
S
Civilian
Stmitchell635Civilian
asked in Community Archive

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2

I have tried my partners Vodafone sim card in my phone and wifi calling works perfectly as it did with my old EE sim, so its either a problem with this particular ID mobile sim card or with the ID mobile service. I am still within my 30 days return period so unless this can be resolved, I will be leaving.

31
Mohammed
iD Mobile Employee
4 years ago
S
Civilian
Stmitchell635Civilian
asked in Community Archive

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2

Yes I am still will IDmobile at the present moment.

31
Mohammed
iD Mobile Employee
4 years ago
S
Civilian
Stmitchell635Civilian
asked in Community Archive

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2

Hi, another unhappy customer here unable to use wifi calling! My Samsung S8 handset is compatible and updated, my wifi is superfast and I use it all the time for accessing the internet. I live in rural Cornwall and cannot get ID service network inside the house, thus relying on wifi calling and texts which worked perfectly fine on my S8 whilst I was on the EE network. After trying several possible solutions I have read about and then spending some time with an advisor on chat, I am no further forward. Visiting a carphone warehouse store for a diagnostic check is not practical as there no store remotely close by, plus after reading what others have said, it would not be worthwhile anyway! I noticed a solution elsewhere on this forum that said: "We'll mark this topic as solved with the answer being that we were unable to provide WiFi Calling due to incompatible software due to the device not being purchased directly from iD Mobile. Mohammed" which suggests that wifi calling may not

31
Mohammed
iD Mobile Employee
4 years ago
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