Replies posted by juliandee

5 Replies

J
Civilian
juliandeeCivilian
asked in Community Archive

Phone not receiving otps

Thanks Mohammed - the email has been sent:Hello!  I’ve been advised by Mohammed to contact you about a problem I’m experiencing with my phone as discussed in the forum:https://community.idmobile.co.uk/coverage-24/phone-not-receiving-otps-31478#post44383Any assistance you can provide will be greatly appreciated!Kind regards, Julian

11
Mohammed
iD Mobile Employee
4 years ago
J
Civilian
juliandeeCivilian
asked in Community Archive

Phone not receiving otps

Thanks Hohammed - much appreciated but my phone is a Doro 6520 which doesn’t have a spam box and blocked numbers in contacts/messaging as far as I can see (only the option to block all calls and international calls).  As I say, everything is working fine with receiving phone calls and texts, just the otps from the Banks.  Perhaps the TechTeam can throw some light on the problem!  Cheers, Julian

11
Mohammed
iD Mobile Employee
4 years ago
J
Civilian
juliandeeCivilian
asked in Community Archive

Phone not receiving otps

Hello Mohammed - many thanks for your input!  I changed the SMSC number back to +447782000800 as advised and made sure My Number on the phone is correct as suggested by Terry.  I also reset my mobile number held by the Bank (M&S Credit Card).  Unfortunately, these measures didn’t work and when I made an online purchase by CC today no text otp was received.  Just to let you know it’s the same with online purchased made with my HSBC Credit Card (no otp) so I can only think it’s a problem with the phone or my access to the network.  Any further advice you can provide will be gratefully received.  Cheers, Julian

11
Mohammed
iD Mobile Employee
4 years ago
J
Civilian
juliandeeCivilian
asked in Community Archive

Phone not receiving otps

Thanks terrywebbs - much appreciated! Cheers, Julian

11
Mohammed
iD Mobile Employee
4 years ago
J
Civilian
juliandeeCivilian
asked in Community Archive

Phone not receiving otps

Hello terrywebbs - many thanks for your reply to my question! I should have mentioned that my mobile is a (simple) Doro 6520 so any smartphone related solutions are probably not relevant. I should also add that the otp works with my Santander bank account (eg for setting-up new standing orders) and also with the HMRC web site). I checked My Number and it was blank so I inserted the phone number as suggested. I also looked at the SMS centre number which shows as +447782000800 which is not the same as the one you mentioned, do you think I should change it? I also checked that the banks have my correct mobile number which they do so I'll reset them as you suggest and hopefully next time I try to make an online credit card payment which requires ID check I'll get the otp okay! Cheers, Julian

11
Mohammed
iD Mobile Employee
4 years ago
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