Replies posted by Millerphone

23 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Not great when you live in the countryside with 0 bars & 1 bar if atmospherics are good. Putting phone where can just get 1 bar but calls drop when you answer coz it drops back to 0 bar. Keep doing what you suggest with no joy.  Here's some advice for ID, you know from your data centre and customer home address who uses WiFi calling. So send a text saying its down and that you'll send another text when you KNOW the problem is resolved. Then we can just go through your steps once instead of every couple of hours. Not knocking network issues or lack of WiFi calling but for a communication company please learn to communicate, customer services are under much pressure we're not getting responses so sms must be better 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Up & running my left foot. Jumping through your hoops & now am worse off, no service flicking to emergency calls only. P10 lite. Please fix or I cancel & move in December when contract is up

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Live chat just said 4g & WiFi calling not up fully guys. Have transcript so the forum is telling falsehoods 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Contact live chat, push hard & they will say the issues are ongoing, this forum won't let me upload transcript to show & help you all

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

 Allowed the post of transcript via Chrome just not via the id app I wonder why? 🤪 🤔 😂. It's there in black & white from an ID employee that the outage is ongoing, watchdog anyone? 😉 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Same here, 4g patchy at best too. Why don't they just say the truth! 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Still no WiFi, 4g like 56k dial up modem when you are out. Nobody expects 100% uptime BUT we do expect the truth & not left hanging. I've lodged a formal complaint about the network issues resolved being un-truthful. The more that do it perhaps the more they will listen for next time? 🤣 🤣 🤣 Oh hang on this is the ID communication company that don't know how to communicate 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Just checked with "down detector" virtually the whole UK is affected with the three outage with 34 reports to the site in the last hour (including me) Check report network is bad here click the green writing & it will take you to id mother network https://downdetector.co.uk/status/3/

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Mine’s back on. Still baffled though - two people with identical phones on the same network using the same router, and one of us has wi fi calling and the other hasn’t? Anybody got a theory?Different phone manufacturers? 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Mine’s back on. Still baffled though - two people with identical phones on the same network using the same router, and one of us has wi fi calling and the other hasn’t? Anybody got a theory? Different phone manufacturers?  No - both iPhone 5s, bought at the same timeCan only think that service in your area is being restored in stages, drip feeding slowly so the network isn't swamped with too many re-connect requests at once but that's only using logic!Would help if ID would actually communicate, I'm sure most just want to know where we are. 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Still no WiFi calling of 4G in Hampshire 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

On the phone to ID they say WiFi calling & 4g is looking at 7 working days to fix from this point so WEDNESDAY NEXT WEEK guys

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

Day 5 and wifi calling is still down here in Kent as well.  Sounds like Three had a pretty nasty outage they are trying to keep quiet about.  Either someone seriously screwed up a deployment of some sort or perhaps they were hacked ?WEDNESDAY NEXT WEEK for WiFi calling to return CEO office is telling me, 4g will be patchy till then too. Also some satellite masts are down affecting some cell sites. Check www.downdetector.com or contact portal way office for more

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

I spoke too soon, WiFi Calling is off again today. So frustrating. I suppose its just possible that Network 3 are not being entirely truthful with ID but either way its time this nonsense was sorted out-we are the paying customers after all.I've taken it to BBC Watchdog, they would like to hear from more people 

27
M
Newbie
4 years ago
jvicks
jvicks
asked in Community Archive

phone screen broken

I have just upgraded from a sim plan to a monthly iPhone 11. I have had the phone for no longer than two months and it’s not functioning properly In the 1st 6 months the onus is on the supplier to fix it or prove that it wasn't faulty when you got it. Check the sale of goods act, returns/repairs of faulty goods. At 2 months you should be able to reject or take repair. The choice is yours

7
P
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Network Issues

You may notice that at last ID have updated the sticky Post for this thread to show 4g & WiFi calling are down. At last they are being honest. Can't ask for more than that FINALLY 

27
M
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Wi-Fi Calling Issues

Hope you are not unlucky like me. Although had WiFi calling on id for over a year they say its not their problem as a P10 lite should never have been authorised to use WiFi calling in the 1st place . The upside offered a free out of contract

9
R
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Wi-Fi Calling Issues

Wifi calling has not been working for me ever since the Three problems last week - highly likely to be related.  Keen this gets fixed ASAP.Depends on your model of phone. ID have made an error & allowed phones to use WiFi calling that ain't authorised to use WiFi calling 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 

9
R
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Wi-Fi Calling Issues

This isn’t related to the make of phone - which is supported - it’s a problem with the network. So was mine for over a year until the outage! 

9
R
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Wi-Fi Calling Issues

This isn’t related to the make of phone - which is supported - it’s a problem with the network. Might be worth trying to reboot the phone, think WiFi calling might be coming back up slowly. It just came back up on my un-authorised phone without even the need for a reboot. 

9
R
4 years ago
jvicks
jvicks
asked in Community Archive

phone screen broken

I have just upgraded from a sim plan to a monthly iPhone 11. I have had the phone for no longer than two months and it’s not functioning properly  In the 1st 6 months the onus is on the supplier to fix it or prove that it wasn't faulty when you got it. Check the sale of goods act, returns/repairs of faulty goods.   At 2 months you should be able to reject or take repair. The choice is yours   Hello@Millerphone, This isn’t entirely correct.   In the first 6-months, the onus is on the retailer, however, we would be allowed to have 1 attempt at repairing the handset before proceeding with a replacement.   Further to this, it would not apply to physically broken or handsets damaged where the damage is not covered under the manufacturer warranty (or if the handset has any physical damage such as cracks etc).   Could you clarify exactly what the issue with the handset is@jvicks ? Mohammed  TO be fair he does state that its not functioning he didn't say broken! Every electronic item I've p

7
P
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Stress Awareness Day Competition - Closed

Personally my de-stress on my phone is a simple one, just Instagram. You get to look at pictures that are scenic, pets, beautiful buildings etc plus there's always a friend online that shares the same real life hobbies to have a nice distracting chat or video call with. 

77218
Ryan
iD Mobile Employee
4 years ago
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