Replies posted by lottie1040

3 Replies

L
Newbie
lottie1040Newbie
asked in Device & Phone Support

Data cutting out at home

I get that message too and have done for 6-7 months. Oddly enough, I have no issues at home. If I put in any Swansea based postcode I get the same network status message, and at some locations here in Swansea I have had full signal, but no data! So for us here in Swansea, it has to be a congestion issue. Oh and just because the mast is new, doesn't mean it isn't a congestion issue. If there are issues with other masts in your area then those users could be locked on to your new mast at certain times of the day or night. Try putting in other postcodes within a three or four mile radius and see if you get the same message? If not then it's likely just local mast maintenance and not congestion. Having checked a few more postcodes, it does seem to be localised to the Leith area. If you're familiar with cell stuff the offending mast is eNB 49629 (Great Junction St EH6). It's working great at the moment so hopefully it doesn't flick off again...

5
L
Newbie
1 year ago
L
Newbie
lottie1040Newbie
asked in Device & Phone Support

Data cutting out at home

If the service disruption is because three are upgrading the masts for 5G, it could takes weeks.     Could be other masts in the area - my local one is a brand new 3-only mast which has had 5G from the start. WelshPaul, I would have said the same thing before the new mast was installed, but when it works I get 600Mb down from it so I think there's plenty of capacity, it just keeps losing the Internet.This is the message I get from Three btw: 

5
L
Newbie
1 year ago
L
Newbie
lottie1040Newbie
asked in Community Archive

Calls going silent after 15 minutes?

Hello @lottie1040,   That’s an odd one.    It’s the first I’ve come across this one.   Are you still having issues with this?   Mohammed   Hi Mohammed, sorry about very late reply, I forgot about this topic. Yes, it does still appear to be an issue, sadly!

3
Phil
iD Mobile Employee
4 years ago
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