Replies posted by Ina

7 Replies

I
Ina
asked in Community Archive

Network down

I am trying to make calls and just keep getting 'sorry your service does not allow you to make calls to this number'. Not happy. I have got same message to any number I dial. 

10
I
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Network service issues this morning - updatedNews

I cannot make any phone calls, when network will be up and running please? This is second time this month. 

1141033
M
Civilian
4 years ago
I
Ina
asked in Community Archive

Network down

I’ve just got home. My car broke down and I couldn’t use my phone so I had to walk and knock on a stranger’s door in the dark to ask to use their phone. Very angry.  So sorry to hear that. 

10
I
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Issues with making and receiving calls - updatedNews

Unfortunately we are aware that some customers are experiencing issues making and receiving calls. We are working with our network partners to resolve this and will keep you updated. We’re sorry for any inconvenience caused. This is second time in a row this month, when network will be up and running please? 

12108
I
4 years ago
I
Ina
asked in Community Archive

Network down

I am trying to make calls and just keep getting 'sorry your service does not allow you to make calls to this number'. Not happy. I thought it was just me having this... how long does it normally last for? Will id be doing anything to compensate us? Good point about compensation!    

10
I
4 years ago
I
Ina
asked in Community Archive

Network down

Its worth a try ? Ill let you know how i get on  Yes, please! Also, since the service was down twice in the same month, I understand they should offer us opt out of the contract without any penalties? Since they failed to meet their obligationstto provide service. I need a reliable mobile service provider, I cannot cope with network being down twice in a row in a short period of time. 

10
I
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Issues with making and receiving calls - updatedNews

Yet again, no signal and no word from ID, left searching for answers!   Restarted phone, airplane mode on/off etc...short of standing on the roof I've done everything. We have 3 ID SIMs in this house, 3 different makes of phone and no signal on any? I think it could be time to change. Also, thinking to switch 

12108
I
4 years ago
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