Replies posted by JohnK

11 Replies

JohnK
Civilian
JohnKCivilian
asked in Community Archive

I need to chat about my bill - monthly fees should have decreased

In which case ID should not state when they sell the contract that it will automatically drop to the SIM only price at the end of the period.ID should also let people know when the contract is coming to an end.Both of the above have combined in me being overcharged and mis-sold so I’ve sent a complaint about it - after waiting for 20 mins for a Manager to speak to me on the Chat line with no success. 

4
Will
iD Mobile Employee
3 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

I need to chat about my bill - monthly fees should have decreased

Interesting - it says there have been 9 replies to this post - but I can see none.After several weeks of trying Live Chat, I saw that yesterday it was finally available again (phone lines were no use since my office gets no signal from ID).They just contradicted the original salesman who’d told me I’d be auto lowered to the SIm only part and apologised if they’d told me the wrong thing - so I’m putting in a complaint.I’ll also add in the false statement from the same salesman that I would be able to ring 01624 numbers without charge and that turned out to be false too.

4
Will
iD Mobile Employee
3 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Texts to Isle of Man

So you think I'll be charged for IoM landline numbers as well as IoM phone numbers while I'm in the UK. But if I go to any other 50 countries that are NOT UK then I get free texts/calls to IoM? And free while I'm there? How about texting my father's (IoM) phone while he is in UK? This isn't how it was described when I bought the phone - free calls to the IoM was a major thing for me since that is where my parents live. This was the number 1 reason for choosing ID. I was sure it was your staff that told me that since 01624 and 01724 weren't using an international dial code they would be included in the plan. I'd have to check to see if I have exact details of that. What is the email address for me to send a complaint to please? I don't want to post personal details on this forum.

3
Ryan
iD Mobile Employee
5 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

Yes I've already done that - my office and the car park out side my office are a few tiny squares of white surrounded by lots of red. (more accurately I work just underneath a tower with lots of mobile phone things on them - which is a bit ironic). Of course that map has options for 3G and 4G - what I'm asking for is basic phone access - is there a coverage tracker for that?

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

[list] [*]I still don't see why you don't know that the products you sell are locked or unlocked - when bought direct from you rather than through a re-seller [*]I'm not certain how WIFI or 4G calling on a handset is much use in any of the options I gave as with no phone signal there was never any 4G or 3G as far as I could see, and there was no wireless - which was why I wanted the data connection, but noticed that not only was it absent but there wasn't even a phone coverage. What bugged me was that *everyone* else had full signals the whole time in both countries I mentioned, and throughout much of Mull - so iD was significantly poorer than all of these. I'd be keen to hear when you'll be enhancing your coverage in Warrington since my office seems to be in a blackspot which is a problem as I'm on a callout for both site first aid as well as the local search and rescue (you might have seen us on "Reported Missing" over the past few weeks). I've been here on various networks over th

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

I still can't believe that the company that sold me the phone can't tell me whether the phone they've sold me is locked to their network or not. TBH I'm very disappointed with ID. Apart from the above ineptitude of not knowing about the product they are selling. Coverage is atrotious compated to other companies I've used. I was in Lithuania/Latvia for a week and at both locations I was at it took 3 days to lock onto a signal - note a PHONE signal - and when it did I got 4G - bizarre. On Mull I got "NO SIGNAL" as well - not even "Emergency only" and all other providers were fine there in our group - this was annoying as I was a Mountain Leader responsible for safety. Maybe even stranger is that I normally have no phone signal at my desk at work so texts out and in can take a long time to be delivered - and I have to walk to a different part of campus to get data. This is the first phone I've had that is so bad. Of course being a Search and Rescue member it means I get call-outs la

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

OK thanks for that So when you said "There isn't a way to tell if a handset is locked/unlocked.", you meant it is easy to tell but only by putting another SIM in it. You still haven't explained your 2nd statement "But this may get locked, in which case, we can look at unlocking this." and under what circumstances an unlocked phone might "get locked" - this sounds weird. Even weirder (and unexplained) is why you can't tell me whether the phones you sell are locked or unlocked? I'd have thought it wouldn't be random and you'd know - what is preventing this?

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

"As you can see in my original message, I extracted the relevant part of this and pasted it here so you were able to find the answer to this." But since I had ALREADY READ the T+Cs and couldn't find the answer I wanted then sending me the link that didn't answer the question one way or the other was hardly going to be helpful was it. Anyway now you've answered my alternative question (and thanks, yes I'm happy that you have attempted to answer this one) I can now see why you were so evasive with the first question. So what you are saying is (and I quote) a) "There isn't a way to tell if a handset is locked/unlocked." and then b) "But this may get locked, in which case, we can look at unlocking this." Please read these statements again. The first says it is impossible to tell whether a phone is unlocked or not - in which case why have so many people had trouble with locked phones before if there was no evidence of locked/unlocked then how would they notice? I'm sure

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

Sorry for my incredulity in your RTFM answers. I've run a helpdesk for many years and I always insist on the personal touch and when someone asks a question, rather than sending them a link that they have to search through (and indeed that they have already searched through without finding an answer) is unacceptable and I would not be happy with those staff. If there is a good reason why you can't answer "A" or "B" when the question is "is it A or B" then say that you need further information or why you can't answer the question. For instance, you state "The query has been answered above but I'll answer this again.", OK so let's look at your answer, it says "Devices which can be used to access the Services may be locked to our network." - Exactly - they may be, so presumably the rest of your answer will give me a hint as to how I can find out since I'd read in the T+Cs myself that they "May be". You continue "if your device is locked and you want it to be unlocked from our networ

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

I think there must be some misunderstanding. You seem to have by, the customer-unfriendly method of "RTFM", sent me a link to the T+Cs that tell me how to unlock a phone. My question was "Are phones locked or unlocked" Can someone answer this question please?

25
Kevin
Newbie
4 years ago
JohnK
Civilian
JohnKCivilian
asked in Community Archive

Are phones locked or unlocked

Thanks for your attempt to answer my question by send me an RTFM and setting the problem to "Solved". I'm afraid this doesn't answer my question. If you look at the link you quoted it states "Devices which can be used to access the Services MAY be locked to our network" My interpretation of this is it MAY be locked - which doesn't really answer the question are they locked or not. [capitalisation above means "bold" not "shout"]

25
Kevin
Newbie
4 years ago
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