Replies posted by Redhot

13 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

**RESOLVED** The iD Mobile app and My Account online is currently unavailable

Every damn week your website and mobile app go down, whats wrong this time ? And to think I just resigned for another 24 months !!  Disgraceful service. !

7428
Mohsin
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

*you have `now ` got yourself a complaint and it will be added to the court case against idmobile. Utter incomeptence. 

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

Do you ever read the past comments  Kevin, all this has been tried over 3 months  typical  as above read your colleague Mohammeds remark, you`ve have not got yourself a complaint. Lazy employee !!. 

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

We have done everything, as I state its now in the hands of a solicitor. !

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

I have spent probably the best part of 60 hrs on the phone to your service centre only to be lied to so many times its now in the hand of solicitors. Carphone warehouse checked it and also couldnt sort it out   You also failed to answer why the setting checkers paid has STILL NOT been updated for ios 13.   (ios 13.3 now as of today).    

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

I`m still waiting for a reply !!!

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

Ok i have tried what you advised , nothing at all. So how are you going to fix this issue, its now been ongoing for too long. Once again I have paid my bill under protest. I also note you said you were sending the request to have the settings checker that is still on ios 12 but as of today that page has NOT been updated ?

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

Hi, I tried my sim in my work colleagues iphone 8 and the same problem no mobile data network showed up but we tried their sim in my iphone 6s and the mobile data network option was there straight away so we can say its not my iphone but the sim . 

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

I have enough in my cap to cover any extras . There is no profile settings either as previously stated in earlier message. 

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

I upgraded my contract with you to iphone 6s , never have been able to send picture messages to non iphone users, one of your agents I spoke with recently stated iphone users have never been able to send to non iphone users ! So I contacted apple regarding this who have logged a case ID regarding this totally incorrect information being given out. Back in july I tried to sort it out but once again your tech team just doesnt get it ! Just what  part do they not get, there is NO APN or mobile data network option listed under settings. yet I now receive yet a 3rd letter with instructions on how to change APN !! Please how much longer does this have to go on for.  Also the settings checker is still not updated , why ? You need to send the correct settings to my sim card. I have paid my monthly bill this month under protest as ID are not providing me with the service I am paying for. I expect a fix asap.

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

No i have not been roaming .

22
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
RedhotCivilian
asked in Community Archive

NO APN settings Iphone 6s

https://www.idmobile.co.uk/help-and-advice/get-your-settings      enter phone number then select apple then ios but only lists ios 12 , now come on ios 12 is ages ago. unacceptable and I`ve raised this over several complaints to your tech team but been totally ignored by being sent out the same instructions for apn , as stated there is no mobile data network option, and no profile option. I have tried a giff sim in and the mobile data network option appears so its ID that has not sent the correct settings. 

22
Mohammed
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

iD Mobile app now available

1st you do your updates when it not going to cause disprution i.e you work during the night !!  typical idmobile . 

9634
Chloe
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?