Replies posted by Rano

3 Replies

Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

Hi Andewhite, my sim does not work in my wife's phone either but her ID Sim works on mine.

11
Kash
iD Mobile Employee
2 months ago
Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

Thank you all for your suggestion and input.  Unfortunately, my problem with EU data roaming remains unresolved.ID Live Chat have escalated my problem as a complaint now.  They want me to ring back a 0800 number but I can't get through - says not allowed.  I am in Portugal at the moment.  I am between the rock and hard place.  If I start a yet another live chat - it takes so much time repeating the same thing again and again.  If ID customer could give me a call - that would be so much easier.I don't think it is an APN problem because my wife's ID SIM works fine on my mobile including dara roaming.  Itis simply so frustrating when you need to use the data in EU.  My ID mobile data worked fine in the UK.  It did not work in Ireland too.  Just the roaming data is not working.ID Mobile - can you please give me a call on my registered number and help me to resolve this issue.Thanks

11
Kash
iD Mobile Employee
2 months ago
Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

ID mobile escalated my problem to Technical Team on 27 Jan and I was told I would hear from them via SMS within 48 hours but it is 10 Feb and no response.

11
Kash
iD Mobile Employee
2 months ago
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