Replies posted by Nemo

30 Replies

D
Newbie
DSPNewbie
asked in Ask a question.

text alerts for missed call while out of network [or mobile switched off]

I had a similar issue regarding missed calls.The ordinary phone app will show a missed call if it has rung and not been answered but if it has not rung at all - because there is no signal - it won’t tell you someone has tried to ring. Some networks try to compensate for this lack of function by sending you a text if you missed a call when there was no signal, but iD Mobile does not have the facility to automatically send such texts.But I have discovered that there is a way to provide this functionality as follows:Sign up with a VOIP service - it should be free - and install a VOIP softphone app on your phone (the VOIP supplier will typically provide a sofphone for free).In your ordinary phone app settings set “forward when unreachable” to the VOIP number. Now if someone rings you when your phone has no signal the call will be forwarded to the softphone. The softphone won’t ring (there is no data signal) but when you next have a signal the softphone will show the missed call.Note that n

7
N
Newbie
1 year ago
N
Newbie
NemoNewbie
asked in Ask a question.

Worrying message for callers

I have tried this again now and I don’t get the worrying message “Sorry your service does not allow access to this number” when ringing my mobile phone which is an improvement.What I find now, when I ring my ID Mobile number from a BT line is as follows:If my phone has a signal then the caller hears the ring tone (and the phone rings). Eventually if the phone is not answered the caller hears the “equipment engaged” tone - i.e. alternating loud and soft single beeps.  If my phone has no signal then the caller hears silence for quite a long time and then hears the “equipment engaged” tone. No (1) seems reasonableNo (2) is not as helpful as one might like but at least is not positively misleading.So, overall, an improvement.   

6
N
Newbie
1 year ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected result with divert

I don’t get that many calls, maybe one a week - I use email for most communications. I would say that recently it has occurred in about 50% on incoming calls. It does not occur when my wife rings with her EE phone. That is the only test I can easily do.If you have call waiting set, is it possible for a busy signal to be generated in any circumstances (other than by rejecting the call)? For example if the phone sends back a signal saying it is ringing but then goes out of range before it is answered (and before it actually physically rings) would that be treated as busy? 

9
Will
iD Mobile Employee
2 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected result with divert

It is not easy to test because I do not know what combination of circumstances causes it to happen. I just know that once a week or once a fortnight someone will ring and it will divert straight to my landline.

9
Will
iD Mobile Employee
2 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected result with divert

Samsung Galaxy A3 (2017)

9
Will
iD Mobile Employee
2 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected result with divert

I should have mentioned that “forward when unanswered” and “forward when unreachable” are set to go somewhere else, not to the landline. Only “busy” is set to go to the landline.

9
Will
iD Mobile Employee
2 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

No. Nobody has come back to me. I just happened to try it again and found that it worked.

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

I checked it again today and it is now working with 4G.

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

In theory they are looking into it but I’m not holding my breath!Similarly with Three!!

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

I have raised with with Britbox and they say they are looking at it. They have told me that a few other people have also raised the problem and that all the people raising the problem were using Three.  In addition to my ID Mobile phone, I have a Three home broadband box and I get the same problem with that - i.e. 3G OK but 4G gives this problem with Britbox. 

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

It works on 4G using the BritBox app.I have tried two browsers - Chrome and the Samsung browser - and neither work using 4G.

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

In an earlier post I mentioned that it had worked in Bridport (away from my usual location) and I speculated that it might be something to do with the IP address range. However in light of the fact that we now know that it works on 3G I am wondering whether what I speculated about in my earlier post might be a red herring. Depending on the reception in an area the phone may use 3G or 4G, and sometimes flip between them, and because I did not at that time know that it might be a 3G/4G issue I did not notice whether it was using 3G or 4G. Perhaps the reason why it worked on that occasion was simply because it happened to be using 3G and was nothing to do with the location or IP range. So far (since the problem started happening a week or so ago) I have never got 4G to work with Britbox at any location.     

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

Hello Mohammed I can find Chrome under Apps without difficulty but I can’t see any saved data and cache clearing option within Chrome. I will let you know how I get on with 3G for sure but I would like 4G to work on Britbox as well because the 4G signal is stronger (have to go into attic room to use 3G). Does the fact that 3G works give you any clue as to what may be the problem with 4G? 

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

I have tried 3G and that works. I don’t know yet what the performance will be like but it has got me past first base which is a definite improvement.With regard to clearing saved data and cache, the Chrome app on my phone does not have that option - not that I can see anyway.  

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

Hi Ryan,Just to be clear: all the streaming services I mentioned (both the ones which work and Britbox which doesn’t) I am using via a brower (Chrome) - not via an app on the phone     

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Cannot view any videos on Britbox

Hello KevinI’m trying to watch Britbox on the phone itself.Other streaming services work - I have tried YouTube and iPlayer and they work OK.BA9 9LD is an example of where I’ve noticed problems.

21
Mohammed
iD Mobile Employee
3 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Extra spurious message when using extended absence greeting

Hello @Mohammed  Well we seem to have exhausted all possibilities as each possible “work around” raises further problems. In case it helps anyone else who is trying to set things up as I am - i.e. so that a caller is informed in a non-alarming way when the phone is out of range but not invited to leave a message - I explain below what I have now done. I have signed up with a “virtual phone numbers” company and have been provided with a number which is set to simply play a message (and not allow the leaving of message).   On my phone If have set “Forward when unreachable” to that number This works but it does cost me a monthly fee so it is a pity that I have to do it this way.

8
N
Newbie
4 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Extra spurious message when using extended absence greeting

Hi @Ryan  you suggested “Possibly leave a very long pause at the end of your message so that the caller hangs up rather than leave their message? I have tried this but it doesn’t work. When you record a greeting message using 123, the long silence is automatically stripped out by the system and only the part with sound remains part of the message. Is it possible to load a greeting message as an mp3 file? 

8
N
Newbie
4 years ago
N
Newbie
NemoNewbie
asked in Ask a question.

Worrying message for callers

Hi @Phil  Yes, what I did in the end was to put voicemail on and set an extended absence greeting with the option not to accept voicemails. That works as far as it goes but it causes a another problem which I have raised in another question entitled “Extra spurious message when using extended absence greeting”  

6
N
Newbie
1 year ago
N
Newbie
NemoNewbie
asked in Community Archive

Extra spurious message when using extended absence greeting

Hi @Phil  What you say makes sense but you are just describing the problem rather than fixing it! John

8
N
Newbie
4 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Extra spurious message when using extended absence greeting

Hello @Mohammed    Taking your questions one by one:   Q Is this message being displayed to all callers who ring you? A Yes for all callers     Q Have you tried leaving your number when asked for another number? We wouldn’t expect you to receive a voicemail when this is turned off. A If I ring my Id Mobile number, when prompted to leave a message for *another* number I can type in my *own* number and leave a message on *my* number (which I should not be able to do).        Q You could disable voicemail which would prevent any of this. A Yes, but I actually want the extended absence message to be played. If I switch of voicemail the extended absence message will not be played to callers.

8
N
Newbie
4 years ago
N
Newbie
NemoNewbie
asked in Ask a question.

Worrying message for callers

It is not specific to a particular number. It appears to be specific to the Id Mobile (and Three) network. I have tried a few combinations. As far as I can see, any Id Mobile or Three number which has voicemail off will cause this message to be played to any caller ringing from any network. So far I have tried ringing from Three, BT and EE and all get the same message when ringing an IDM or Three number which rings out with voicemail off.        

6
N
Newbie
1 year ago
R
Civilian
rsmith07Civilian
asked in Community Archive

miss call text alerts.

Is it still the case that you don’t provided missed call text alerts?  If your phone is in range when someone rings, and the call isn’t answered, the phone itself registers a missed call, but it can’t do that if it is out of range so a missed call text in those circumstances would be very useful. 

3
Mohammed
iD Mobile Employee
4 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected response from network

@Kevin I have sent you an email.

8
N
Newbie
4 years ago
N
Newbie
NemoNewbie
asked in Community Archive

Unexpected response from network

@Ryan    Thank you for offering to raise this with the Technical Team. How can I contact you privately to give you the two numbers, A and B, concerned? I expect the Technical Team will want the specific numbers so that they can investigate properly.

8
N
Newbie
4 years ago
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