Replies posted by TerryA

5 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

iD Mobile app & My Account online are unavailable for some users.

I clearly missed the memo … do all existing customers have to create an account all over again? Both on the app and online I am being asked to register an account … which I thought I already did years ago and use on a monthly basis.

14548356
R
Newbie
4 hours ago
T
Newbie
TerryANewbie
asked in Pay As You Go

ID Mobile customer service is so poor

See it on their SIM only page - https://www.idmobile.co.uk/shop/upgrade/id-sim-only-dealsAnd here is a screenshot retrieved 27 April 2023 1206BST:     

3
Mohammed
iD Mobile Employee
11 months ago
T
Newbie
TerryANewbie
asked in Pay As You Go

Problem with mobile data refresh

Hi @Kash,The information you asked for is provided in my message.Here is a screenshot. My Mobile Data was switched off for 14 days (and remains switched off) before this refresh was done. When it was refreshed on 7 April this is what it shows … and it is bogus. Not true. In addition, my handset shows that between 22 Dec 2022 0930am and now Mobile Data usage was 4.5GB and roaming was 6.4K. 

3
Tom
iD Mobile Employee
1 year ago
T
Newbie
TerryANewbie
asked in Community Archive

Indoor coverage has vanished

Thank you for giving me a straight answer. You are the first Customer Service person anywhere that has actually answered my question directly. Thank you.

2
T
Newbie
4 years ago
T
Newbie
TerryANewbie
asked in Community Archive

Some bizarre has happened to my data allowance

Hello Ryan, Thanks for your reply. The only meaningful start to determining the reason would be to examine the daily data usage that you hold for me otherwise the things you suggest remain only hypotheses and this approach will not determine the source of the data leak. Therefore, it comes right back around to my original request which I do not believe you have answered: Can you or can you not provide me with a daily data usage for the billing period in question? That will allow me to investigate where the leak occurred. I have evidence for where I was on each day and hour of the billing period and I can begin to piece together a picture that will allow me to find out what happened or did not happen. So my question still stands. Are you able to provide me with a daily data usage for the last billing period?   Thanks Terry

3
AmeliaA
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?