Replies posted by laskes

10 Replies

L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

Today I tried authorising Apple Pay and adding my card to the iPhone wallet. Guess what? They sent me 6 digit authorisation code which I did not receive. can someone please look into this please? any at iD care enough to answer? i spoke to customer service on the phone but the lady did not have a clue what I was talking about. She said it’s all premium numbers (which are enabled and I have extra credit on the account). Apple pay or tesco Bank sending authorisation codes are not premium numbers but you are still blocking them. can someone get to the bottom of this please?

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

New SIM, no service or very bad signal

Coverage is excellent, but the kids phones still have no signal. Will have to part company on this issue, I am afraid  

15
Kevin
Newbie
3 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

 

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

I spoke to my bank (tesco), although their number where they send the verification codes from may come under the radar as a “premium” number, their messages are not premium and free to receive.   Having said that, although the premium services on my account are enabled and I have £5 capped limit, I cannot receive any messages from any organisations be it my bank or gov.uk tax assessment when they send me an account verification code

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

I also have a top up cap set to £5

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

premium numbers are enabled

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

Is iD Mobile set up to allow me to receive 6-digit text verification codes?  Is the limitation could be how my mobile phone is configured (worked whilst O2 sim was used) or how my mobile account is set up?

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

unable to receive texts since porting my number to iD (OTP)

Forgot to add that I am able to receive texts from people who are in my contacts (most use iMessage)  

24
Kash
iD Mobile Employee
2 years ago
L
Civilian
laskesCivilian
asked in Community Archive

New SIM, no service or very bad signal

The phone is iphone 5s. We have 4G and good signal (4 bars) if either an O2 or Vodafone SIM cards are inserted. We get no signal with ID mobile SIM card, occasionally one bar pops up but it disappears even if we walk to the other side of the  same room. ID wifi calling also doesn’t stay up either.  The phone was used by us before giving to the child and never experienced any signal issues until we got ID mobile sims for the child. 

15
Kevin
Newbie
3 years ago
L
Civilian
laskesCivilian
asked in Community Archive

New SIM, no service or very bad signal

TN23 4QW Still bad today, kids have no signal whilst we (grown ups) have 4 bars on O2 and Vodafone. Occasionally signal appears for a few seconds and then goes back to “no service” they are connected to WIFI, “wifi calling” enabled but not working either

15
Kevin
Newbie
3 years ago
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Why iD Mobile?